Bug Reports Category

Private service can't be accessed

Not receiving password reset email

DNS CHALLENEGE

Dear Support, Kindly help resolve this ASAP. Payments were made yesterday for the 1-month plan after the package for 300,000 requests. Up until now it have been working well.…

No connection with private nextdns enabled

Hello NextDNS Support, I am experiencing an issue with my Private DNS configuration on Android This setup was working perfectly until recently, but now my phone cannot connect to the DNS server.…

Pro yearly plan charge failed.

I purchased Next DNS Pro yearly subscription on 28th March 2023. I'm receiving this mail since then, although I've charged. I unable to find any support email of Next DNS. Can I get support here?

Certificate expiration?

When trying to access a page that is blocked, with the 'Block Page' enabled, it says that the certificate has expired even though the Root CA certificate when searched on my Windows machine says that…

• Fixed

Constant Google CAPTCHA Verifications with NextDNS

Hi, I’m using NextDNS and keep getting Google CAPTCHA verifications. Here’s what I’ve already done: I whitelisted all the required domains like *.google.com, *.gstatic.com, *.googleapis.…

Secondary DNS is not working

I use both ips on my router. % dig @45.90.28.80 ; <<>> DiG 9.10.6 <<>> @45.90.28.80 ; (1 server found) ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 7025 ;…

NextDNS uses the wrong syntax filter lists

An ABP-style syntax list will have... || legitdomain.com^specifics legitdomain##cosmetics And the domain will be allowed, with some modifications. However,…

Unable to duplicate one specific profile

I am a paid customer. Getting an error when I try to duplicate one specific profile. settings.duplicate.form.name.errors.tld Other profiles are being duplicated ok.…

Issue Deleting Profiles

I am having an issue deleting profiles. After pressing delete in my.nextdns the delete button just keeps spinning and the profile does not delete.

Bad gambling filter

Hi I'm using AdguardHome on my house network with Hagezi Gambling blocklist filter. At home this filter block all gambling sites. But using NextDNS profile on mobile network with gambling filter I…

Wrong highlighting of domain name

I often access the domain mafreebox.freebox.fr which is the configuration page for my internet box. But unlike other domains, where only the root domain is highlighted (e.g. unsplash.com for images.…

Users from India can't pay for your service for past 3 years

For the past 3 years several users from India have been telling you that we cannot make payment for the subscription because the the requisite step needed to support Indian customers in Stripe hasn't…

BCA Website Cannot Be Accessed

Hi, could you please check why these 2 website cannot be accessed with NextDNS? They are banking website, I have to turn off the DNS everytime to access them. Thanks https://mybca.bca.co.…

Starlink website mis classification

Can you fix the mis classification of the starlink website?

Secondary linked ip is not working

Hi I use linked ip on my router without encrypted dns possibility. First ip with ".28' is working fine, but ".30" is not. Can you fix this? My router is located in Buenos Aires, Argentina. Best.

Trying to block .online domain but getting 'invalid domain' error

I'm trying to block the following domain, but I get an error message. Domain: https://buckshotroulette.online/ Error: "Enter a valid domain" form error

Subscribtion Error (money paid, but no subscribtion)

I'm using for many years NextDNS free version. In 2022 i bought for 2 months and then after i had started to use free version again. Normally free version is enough for me,…

Facebook.com blocked on desktop but not on mobile (NextDNS set at router level)

I added facebook.com to the Denylist and also under Parental Control in NextDNS. On my desktop, it’s working fine I can’t access the site. But on both Android and iPhone (connected to the same Wi-Fi),…

hufilter filterlist - wrong URL - already submitted - no progress??

Hello Support team, The mentioned filterlist (in the subject) has changed more than a whole year ago and it's URL hasn't been updated ever since. Me and one of my friends already opened issues in…

Suspicious Domain List Showing on Website in Laptop Browsers

Dear Support Team , I noticed that whenever I open your website on my laptop, a list of domain names appears on the left side of the screen. I have tested this in multiple browsers,…

Whole domain (jango.com, online radio) is blocked due to Easylist's "^$third-party" rules being misinterpreted

jango.com present in https://easylist.to/easylist/easylist.txt as below ||jango.com^$third-party That means "the rule should apply only to third-party requests." (when the request's domain (jango.…

reddit not working with nextdns

i have been facing issue where reddit doesn't load when i have enable nextdns asa private dns. reddit work find when i desable next dns i use as blocklist:…