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Users from India can't pay for your service for past 3 years

For the past 3 years several users from India have been telling you that we cannot make payment for the subscription because the the requisite step needed to support Indian customers in Stripe hasn't been enabled by you.

Paypal is not an option as well as it says "Merchant isn't able to accept Paypal payments at this time".

Here are some of the threads and bug reports on that -

https://help.nextdns.io/t/35yhccs/payment-issue-from-india-please-fix-it

https://help.nextdns.io/t/m1yz17b/cant-pay-via-credit-card-india

https://help.nextdns.io/t/m1hjy2g/unable-to-make-payments-in-india-after-the-new-rbi-guidelines

https://help.nextdns.io/t/m1yz17b/cant-pay-via-credit-card-india

https://help.nextdns.io/t/p8yxvkt/nextdns-subscription-indian-credit-card-payments-are-not-getting-charged

DNS on my network is down because I can't pay for your service, If you have no intention of fixing your payment systems then why do you enable your service for Indian customers?

4 replies

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    • Vinoo_Samuel
    • 1 mth ago
    • Reported - view

    Seriously! In a world where people are willing to fraud the public to make money, here is a company that is deliberately refusing customers who want to pay. What is wrong with you people?

      • eggyolk
      • 1 mth ago
      • Reported - view

      Btw, after VISA debit and credit card didn't work. I tried my wife's MASTER CARD credit card and it worked. Give it a shot.

      Almost every other foreign service which hasn't enabled proper stripe setting for Indian payments either give free subscription for Indian customers or has enabled Paypal properly, yet nextdns even refuse to acknowledge the issue.

      Since nextdns support is for business customers only I wonder whether they ever take a look at these posts.

      • Vinoo_Samuel
      • 1 mth ago
      • Reported - view

       Thank you for taking the time. I don't have any Master Card though, so let me try a friend's.

      Yes, companies really don't care for customer's anymore. This is the way of the modern world. 

      • Ayush_Kumar
      • 1 mth ago
      • Reported - view

       Thank you. Axis bank mastercard worked for me too. Hopefully nextdns fixes it soon or enable one time payment option,

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