Bug Reports Category

Looks right but isn't

DNS is configured on the router but traffic isn't being filtered. https://test.nextdns.io/ shows status "OK" Asus RT-AX88U Router points to DNS Servers 45.90.28.165 and 45.90.30.…

How can I take off my bank card so you dont charge me anyone, I never used your " free" service. You Keep charging me every month. STOP

I used this programa like a year ago ,, never worked and I close my account. Still that day they still charging me ,Now there is no support personal to help me? I want to get out!! Of this trap

you are robbing me

I had benn charged for the last months and I dont even have an account with you, will report this to authorities.

Next DNS charged money only for entering the page

I would like a refund for my money u charged me only by entering the page and tried to use ,,but it doesnt work at all. And u charged me when it clearly says is free.…

"Goodbye Ads" and "StevenBlack" block Google RCS and Youtube Search History.

I have finally discovered the source of my issue and it is embarrassing. The "Goodbye Ads" blocklist in NextDNS was the culprit. it was blocking these important domains,…

play.pl is a mobile carrier not a gaming platform

It is an mobile operator in Poland, not a gaming platform.

Android: DNS-over-TLS/QUIC stops working when switching from wifi to mobile network

I've been using NextDNS for quite some time and all has been working as intended, but recently I started experiencing the issue that everytime I: Switch from wifi -> mobile network results in the…

High ping in Belarus

Hi, I have a big ping in Belarus(Beltelecom). Anexia Looking Glass(Router: Warsaw) shows me 8-10ms instead of 70ms(30 for zepto) from NextDNS. And it shows the same ping to Frankfurt,…

Why is https://gtchat.ai/chat blocked when using the NextDNS service, even though the gtchat.ai domain is whitelisted I’m allowed domain .

Why is https://gtchat.ai/chat blocked when using the NextDNS service, even though the gtchat.ai domain is whitelisted?

Payment Fails

Unable to pay and subscribe for the PRO plan. Can Next DNS look into the flaw in their automatic payment processing for indian consumers?

Blocked domain still accessible. URL in "blocked" matches "logs"

I'm trying to block a site, and somehow blocking their URL doesn't do the trick. I can see the site getting through in my logs tab, and can see that it exactly matches the domain I have in my blocked…

Blocked porn but our devices are still able to access pornhub. Pls fix

Web interface issue: Only blank Entries on "logs" tab.

Hello, I have one profile (named "mobile") in my nextdns-Account where all entries on the "Logs" tab are shown as gray blank rectangles. ( looking at the html source they consist of " " characters…

Not working at midnight

Hello. Where I live , timezone gmt -3, on midnight, mostly at beween 23:30 to 00:30 (gmt correction 20:30 to 21:30) service becomes unusable. Sometimes (mostly) resolution is extremely slow,…

I can't login to my.nextdns.io portal anymore

Hi Team, I'm constantly receive below error while trying to login with my account at my.nextdns.io/login Invalid email/password combination. I've created my account password using password manager.…

Windows client: proxy service crashes when exclude domain is specified

I have installed the Windows client version 3.0.12 in an Active Directory domain member computer. To ensure that the local domain (which is not resolvable by Internet DNS servers) can be resolved on…

Frequent lookup errors, queries returning “name not found”

I’ve had a bunch of domain queries failing sporadically, making my devices think the domain doesn’t exist. At first it was some .co.il domains so I thought it was less frequently accessed domains,…

Missing Statistics for Unidentified Devices

Dear NextDNS Support, I’ve noticed an issue with the statistics for Unidentified devices on my NextDNS dashboard. Up until March 13, the data was showing correctly, but from March 13 onward,…

Cannot uninstall CLI client

I get this when I try to uninstall it. I first stopped and deactivated the client, then tried to uninstall: INFO: Uninstalling NextDNS... Reading package lists... Done Building dependency tree...…

High Latency Singapore ( Since 25-03-25 )

Hi All, Since yesterday it seems that the internal connection is not normal, because I often reach at a timeout for opening a website , after a traceroute, I can see that something is happening,…

website www.jumia.dz inaccessible

The website www.jumia.dz is inaccessible and returns the error Error 1000: DNS points to prohibited IP but the NextDNS logs do not list this site as blocked.…

Subscribtion Error (money paid, but no subscribtion)

I'm using for many years NextDNS free version. In 2022 i bought for 2 months and then after i had started to use free version again. Normally free version is enough for me,…

Routing issue on dns01.nextdns.io?

Hi there! i noticed a difference in routing of dns01.nextdns.io compared to dns02.nextdns.io. Usually dns01 should end in FRA as same as dns02, because i am near to it,…

Unable to resolve handshake domain

I have enabled the web3 option but cannot resolve handshake domains (e.g. http://namebase/ ) However, I can resolve ENS domains like vitalik.eth

Configuration Profile clashes with web development software Laravel Herd

Laravel Herd uses DNSMasq. When I have the NextDNS Configuration profile installed DNSMasq does not work.