Bug Reports Category

you are robbing me

I had benn charged for the last months and I dont even have an account with you, will report this to authorities.

High ping in Belarus

Hi, I have a big ping in Belarus(Beltelecom). Anexia Looking Glass(Router: Warsaw) shows me 8-10ms instead of 70ms(30 for zepto) from NextDNS. And it shows the same ping to Frankfurt,…

Why is https://gtchat.ai/chat blocked when using the NextDNS service, even though the gtchat.ai domain is whitelisted I’m allowed domain .

Why is https://gtchat.ai/chat blocked when using the NextDNS service, even though the gtchat.ai domain is whitelisted?

Payment Fails

Unable to pay and subscribe for the PRO plan. Can Next DNS look into the flaw in their automatic payment processing for indian consumers?

Blocked domain still accessible. URL in "blocked" matches "logs"

I'm trying to block a site, and somehow blocking their URL doesn't do the trick. I can see the site getting through in my logs tab, and can see that it exactly matches the domain I have in my blocked…

Blocked porn but our devices are still able to access pornhub. Pls fix

Web interface issue: Only blank Entries on "logs" tab.

Hello, I have one profile (named "mobile") in my nextdns-Account where all entries on the "Logs" tab are shown as gray blank rectangles. ( looking at the html source they consist of " " characters…

Looks right but isn't

DNS is configured on the router but traffic isn't being filtered. https://test.nextdns.io/ shows status "OK" Asus RT-AX88U Router points to DNS Servers 45.90.28.165 and 45.90.30.…

Not working at midnight

Hello. Where I live , timezone gmt -3, on midnight, mostly at beween 23:30 to 00:30 (gmt correction 20:30 to 21:30) service becomes unusable. Sometimes (mostly) resolution is extremely slow,…

I can't login to my.nextdns.io portal anymore

Hi Team, I'm constantly receive below error while trying to login with my account at my.nextdns.io/login Invalid email/password combination. I've created my account password using password manager.…

Windows client: proxy service crashes when exclude domain is specified

I have installed the Windows client version 3.0.12 in an Active Directory domain member computer. To ensure that the local domain (which is not resolvable by Internet DNS servers) can be resolved on…

Frequent lookup errors, queries returning “name not found”

I’ve had a bunch of domain queries failing sporadically, making my devices think the domain doesn’t exist. At first it was some .co.il domains so I thought it was less frequently accessed domains,…

Missing Statistics for Unidentified Devices

Dear NextDNS Support, I’ve noticed an issue with the statistics for Unidentified devices on my NextDNS dashboard. Up until March 13, the data was showing correctly, but from March 13 onward,…

Cannot uninstall CLI client

I get this when I try to uninstall it. I first stopped and deactivated the client, then tried to uninstall: INFO: Uninstalling NextDNS... Reading package lists... Done Building dependency tree...…

High Latency Singapore ( Since 25-03-25 )

Hi All, Since yesterday it seems that the internal connection is not normal, because I often reach at a timeout for opening a website , after a traceroute, I can see that something is happening,…

website www.jumia.dz inaccessible

The website www.jumia.dz is inaccessible and returns the error Error 1000: DNS points to prohibited IP but the NextDNS logs do not list this site as blocked.…

Subscribtion Error (money paid, but no subscribtion)

I'm using for many years NextDNS free version. In 2022 i bought for 2 months and then after i had started to use free version again. Normally free version is enough for me,…

Routing issue on dns01.nextdns.io?

Hi there! i noticed a difference in routing of dns01.nextdns.io compared to dns02.nextdns.io. Usually dns01 should end in FRA as same as dns02, because i am near to it,…

Unable to resolve handshake domain

I have enabled the web3 option but cannot resolve handshake domains (e.g. http://namebase/ ) However, I can resolve ENS domains like vitalik.eth

Configuration Profile clashes with web development software Laravel Herd

Laravel Herd uses DNSMasq. When I have the NextDNS Configuration profile installed DNSMasq does not work.

NextDNS is causing the Kayo app to freeze, lock up and crash

I'm running NextDNS on my Amazon TV Firestick 4K Max which includes the default built-in 'NextDNS Ads & Trackers Blocklist'. I'm also blocking a few choice domains as well – *.ark.tubi.video, *.…

False Positive: archive.today & its other domains

Yes, I have seen the other posts regarding this... https://help.nextdns.io/search?v=p&q=archive https://news.ycombinator.com/item?id=36578250 ALL NextDNS Security features disabled do not fix it.…

Anycast for IPv4 and IPv6 not a same

Hi I live in Buenos Aires, Argentina. When use only IPv4 with my internet provider (Movistar with fiber) on my home, anycast is Brazil for 1 and 2. When use IPv6,…

"Goodbye Ads" and "StevenBlack" block Google RCS and Youtube Search History.

I have finally discovered the source of my issue and it is embarrassing. The "Goodbye Ads" blocklist in NextDNS was the culprit. it was blocking these important domains,…

EDNS - ECS problem

Hi everyone, I’ve been having an issue with NextDNS's "Anonymized EDNS Client Subnet" feature. When it’s enabled, my subnet ip advertised is from São Paulo, even though I’m located in Brasília.…