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Unable to login and no password reset email

I created a new account and saved the password in my password manager as I always do. When I attempted to login it said the password was incorrect so I clicked on the reset password link and entered my email address but after several tries and waiting hours I have not received any password reset email.

4 replies

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    • losnad
    • 2 yrs ago
    • Reported - view

    You should be sure that you created the account on my.nextdns.io and not just here on help.nextdns.io as they are separate things.

    Be sure you checked the "Spam/Junk" folder.

    Be sure you don't insert spaces on email / password fields.

    Try to create a new account with the same email address and if it allows you then you didn't create one the first time.

    Be sure to confirm the email address after the creation of the account.

    If you insert a wrong email address when you ask for the password reset you will not see any error and you will not receive any email.

      • William_Donelson
      • 2 wk ago
      • Reported - view

       

       

      My registered address shows correctly, but no email is received to reset my password. When I signed up, all emails were fine to my regular gmail address

      Same here. Tried "send link to reset" many times. Nothing happens. Gmail account, perhaps filtered as junk by Google?  No emails from nextDNS are in my spam or junk boxes

      • R_P_M
      • 2 wk ago
      • Reported - view

       GMail has been quite aggressive recently (for free accounts).  Bouncing back rejection emails because they don’t meet their “security standards”, recipients are not informed. 

    • William_Donelson
    • 2 wk ago
    • Reported - view

    I deleted then recreated my account. That worked

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