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How to get help or report issues?

To better address some issues and avoid clutter, we route certain types of issues to different places. If your issue falls into any of the categories listed below, please follow the instructions.

False positives (or negatives)

Head over to https://github.com/nextdns/metadata. Make sure you read the repository README first, as most of the time the false positive comes from a third-party blocklist and the issue should be directly reported to them.

High latency and other network issues

Open https://ping.nextdns.io to see the actual state of your routing to NextDNS. If this doesn’t look ideal, please follow the diagnostic instructions at http://nextdns.io/diag so we can better debug and fix the issue.

NextDNS CLI

Head over to https://github.com/nextdns/nextdns.

Translations

Please suggest a better translation directly in Crowdin at https://crowdin.com/project/nextdns.

Billing

For billing questions that can’t be asked publicly here, you can send us an email at billing@nextdns.io.

Support for Business & Education plans only

Send us an email at either business@nextdns.io or education@nextdns.io.

…for everything else, please join our community support.

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  • My Xfinity app erroneously reports that my modem is offline, despite it working fine.  I am concerned that if I ever have an issue with my service that I will be unable to get assistance from Xfinity due to their not being able to "see" my modem remotely.  I have already added several sites associated with Xfinity and Comcast on my whitelist, which allowed their app to function with the problem mentioned above.  Any suggestions?

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  • Analytics and logs settings and/or location I can’t find them in this site or in iOS app. Can they be viewed or have to be sent ?

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      • Hey
      • Hey
      • 11 mths ago
      • 1
      • Reported - view

      James Scott If I understand correctly you're looking for the settings to manage logs that is done on the settings tab, you can disable them or move them to another location like Switzerland with better privacy laws etc and you can read the NextDNS privacy policy for the details but they have a pretty good policy. 

      Like 1
    • Hey Thank you bud 

      Like
      • Hey
      • Hey
      • 11 mths ago
      • Reported - view

      James Scott Any time

      Like
  • My account is all set up and working beautifully.  Now I want to add firestick as a client.  The problem is, Google doesn't like Amazon and vice versa, therefore they will not allow me to download directly to the stick.  I tried to download to my windows PC but they won't let me because I need a device to associate with the file ie Android --> apk file.  I do not own a cell phone.  Github, if I understand it correctly is mostly for developers and no GUI for layman like me.  So, I resorted to trying to find it online.  Beware. Even though i scanned at Virus total and they said it was clean when I tried to install it from Pc to stick with ABlink the logs were enough to make me want to hide under the covers.   I set up my whole windows manually with time invested but the firestick has no access to network settings other than changing the DNS so there is no way I can associate the device and I need the nextdns client to do that.  Is there anyplace else I can get a legitimate file please.  Thank-you in advance.

    Like
      • R P M
      • R_P_M
      • 3 wk ago
      • Reported - view

      janejustintime You could try apkpure.com , they are relatively safe to download from.

      Or an alternative app to use “Intra” by jigsaw, available from f-droid.org

      Like