Bug Reports Category

SECURITY BUG

Hello, I found a bug on your website, can I get any rewards for these bugs, I know you do not have a bug program. Critical Vulnerability of His Web Server An attacker could use this vulnerability to…

Account Missing

I had an account, I was pretty sure I’d paid a subscription but recently I couldn’t login and today I registered a new account with the same email which feels like my old account was deleted.…

DNS do not use the lowest ping server

Can you please help to improve the auto server selection to use lowest ping server. This is the server it using currently, the server is not located in my country.…

NextDNS stops working properly when updating to iOS 17, iPadOS 17

Hi, there is something that I found out - it seems very important for all the users that have Apple devices and use your service. After updating my Apple devices to the latest OS I noticed that the…

[FIX] This device is not using NextDNS on OSX

I have installed nextDns app from the mac app store and also the certificate as explained on the setup page. I have also deleted everything on `/Library/Preferences/SystemConfiguration` to clear…

NextDNS unusably slow today

Hi NextDNS annual paid sub here. I woke up today to find nextdns being incredibly slow. Checked router, fine, changed dns to quad9 and it works perfectly. Nextdns won't even resolve google.…

NextDNS Subscription: Indian Credit Card payments are not getting charged

I really enjoy using NextDNS and I'm all set to upgrade to the premium plan to show my support. However, when I try to enter my Indian credit card details,…

Threat-Intelligence: False-Positive

I have noticed that the URL "sso.gmo-aozora.com" is being blocked by Threat Intelligence Feeds. It is the domain of a Japanese Internet bank (GMO Aozora Net Bank) and is used for its official website,…

SwissID blocked by Threat Intelligence Feeds

I have noticed that the URL "login.swissid.ch" is being blocked by Threat Intelligence Feeds. That's definitely wrong as that's a legitimate website (a Swiss SSO provider used, among other things,…

Pay out to Paypal - nothing in account

I did a Pay Out last week of $65, but nothing has come to my paypal account, I checked the activity tab and see nothing, not even an email from NextDNS saying I requested one.

Logs not working

Hello there, I have several profiles and noticed that my logs are not working. Is there anything I can do to kick them back in gear? https://nextdns.io/diag/cb9cfb50-a998-11ee-aced-17d931f6f415

• Fixed

dns over https is not logging

When I set windows 11 up with dns over https, it works (nslookup is hitting the https) but it isn't logging in my nextdns console. All my other stuff using other methods (mostly the linux client)…

Threat-Intelligence: False-Positive

Hello! The domain one-digitalservice.ch is currently blocked by Threat-Intelligence-Feeds. However, this important domain is from Viseca One Service and is used, for example,…

Sudden Increase in Latency - ISP or NextDNS Issue?

Hello everyone, I've been experiencing a significant increase in latency over the past few days and I'm trying to determine the root cause. Up until recently,…

Bad Anycast routing on IPv6 from One NZ

https://nextdns.io/diag/97addc00-c49c-11ee-8073-f70431450cee test.nextdns.io connecting to Seoul { "status": "unconfigured", "resolver": "158.247.196.17", "srcIP": "2407:7000:aa3e:8100::xxxx",…

Anycast 2 in Brazil connects in France

Hi, I'm in Brazil and the anycast server 2 is connecting to "virtua-par" (France). This increases the delay by almost 200ms. This problem has been going on for a long time.…

googleapis.com : false positive

Please unblock it from NextDNS filter. Jio Cinema app which is quite popular in India is not running because of this. As per now, I have whitelisted it But Since JioCinema is popular in India so…

NextDNS DNS Settings in iOS not removable, Configuration Profile missing.

I installed the profile and now I want to remove it. But the profile magically disappeared and now I can't remove the DNS option anymore, it just stays there. Is there a known fix for this issue?

Lack of maintenance of https://github.com/nextdns/no-safesearch/

Dear NextDNS Team, I would like to contribute to the mentioned repository, that is referenced in https://github.com/nextdns/metadata , which in turn is mentioned as the main way to fix false…

Nextdns.io website not working

For days I'm trying to login on nextdns.io but it's not working! I don't understand why the team hasn't known this yet. This is what I'm getting if I click on any fields (email or password)…

Using router as DNS results in query failure

I configured my home DHCP to use my ASUS router as the DNS server, and the router pointed to NextDNS upstream. This configuration works for about an hour or so before failing to serve all queries.…

Kroger app blocked

I can't launch the Kroger app on my Android phone. Kroger is a large US grocery store chain. It appears NextDNS is blocking some of the network locations the app needs to function.

Bug - Threat Intelligence Feeds Blocking Docusign Domain

As it says in the title, we have an issue where users seeking account.docusign.com are getting an error page reminiscent of visiting 0.0.0.0. When checking the NextDNS logs,…

NextDNS/HaGeZi Multi Pro Blocking Subdomains of Allowed Domains

I'm using HaGeZi Multi Pro with native tracking protection enabled. I have whitelisted netflix.com in my allowed list. However, when I looked at blocked requests in logs, I noticed that logs.netflix.…

High latency/ping in resolving DNS

I have been facing high latency from 30 - 90 ms. Earlier I used to get around ~10 ms. Ping result: Diagnosis link: https://nextdns.io/diag/f3da0ae0-cb1c-11ee-a1c7-5f9e6c5e141e It makes connections…