Report network latency issue

updated 3 yrs ago
124replies

If you are experiencing some latency issue or non-ideal routing, please use our diagnostic tool to report it. The tool can run on your computer or router. It gathers and submit network measurements that will help us improve our network. You can then use the generated diagnostic link to report your issue on the Help Forum.

Please follow the instruction for your platform below:

MacOS, Linux, *BSD, Linux based routers

Open a terminal, run the following command and follow the instructions:

sh -c 'sh -c "$(curl -s https://nextdns.io/diag)"'

Windows

Download and run this program.
If you get a virus alert, you can disregard it, see note below.
Follow the instructions

If you find bugs in the tool itself, please log an issues on the Github repository.

- ray_toth
- 3 yrs ago
- Reported - view
Usene tons on Android cell phone with Android private dns turned like dite tells how love nextdns but here my ping

heficed-chi (IPv6)      32 ms  (ultralow1)

  heficed-chi             33 ms  (ultralow1)

  vultr-chi               39 ms  (anycast1, ultralow2)

  vultr-chi (IPv6)        39 ms  (anycast1, ultralow2)

  teraswitch-pit          50 ms

  zepto-iad               52 ms

  zepto-mci (IPv6)        54 ms

  teraswitch-pit (IPv6)   57 ms

  zepto-iad (IPv6)        68 ms

  zepto-xrs (IPv6)        73 ms

  router-pit              74 ms

  anexia-mnz              77 ms

  zepto-xrs               78 ms

  hydron-clt              78 ms

  hydron-clt (IPv6)       79 ms

  anexia-mnz (IPv6)       80 ms

  smarthost-mci (IPv6)    81 ms

  smarthost-mci           97 ms

  zepto-mci               98 ms

  anexia-ams (IPv6)      114 ms  (anycast2)

  anexia-ams             132 ms

I'm in desplaines il USA use on my home router also but ping on android cell phone for now showing here
- Live and Let Die
- Cylac
- 3 yrs ago
- Reported - view
figured I'd share my results too! I'm "guessing" it looks good? ;)

https://nextdns.io/diag/742bc560-82b1-11eb-abe8-11b40072f372
- MarkToon
- 3 yrs ago
- Reported - view
Waste of time reporting your statistics if they don't bother to reply.

Wasted money subscribing to NextDNS due to repeated instances of high latency or no connection (in between it been very good)

There's a reason NextDNS don't have a "Service status" page.
- mihai
- 3 yrs ago
- Reported - view
Absolutely agree....
- Stanislas
- 3 yrs ago
- Reported - view
Having issues from Orange France FTTH to netbarista-par-1.
- olivier
  
  3 yrs ago
  
  Reported - view
  Stanislas please send a diag
- Stanislas
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey I would like to, but it's stuck on a traceroute (like https://github.com/nextdns/diag/issues/3)
- Stanislas
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey Okay, it worked from another device: https://nextdns.io/diag/73ccd2c0-89d3-11eb-9842-b351f7e87eda
  
  However I have been getting less packet loss for half an hour. I should try a diag again when it's back.
- olivier
  
  3 yrs ago
  
  Reported - view
  Stanislas are you also monitoring some other providers to rule out an issue with your own connection?
- Stanislas
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey I do have other smokeping probes that do not display any loss: https://imgur.com/a/Tv1S8yZ
- olivier
  
  3 yrs ago
  
  Reported - view
  Stanislas is it better now?
- Stanislas
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey It seems to be better (so far)
  
  I had some latency spikes last night without loss, during which I run a mtr (ipv6):
  
  Host Loss% Snt Last Avg Best Wrst StDev 1. livebox.home 0.0% 156 1.0 1.2 0.9 5.9 0.6 2. xxx.ipv6.abo.wanadoo.fr 0.0% 155 2.6 2.6 1.5 11.4 1.2 3. 2a01:cfc4::b 0.0% 155 3.7 4.2 2.4 67.0 6.1 4. bundle-ether104.pastr4.paris.opentransit.net 98.7% 155 3.4 3.0 2.6 3.4 0.6 5. ae-26.r04.parsfr01.fr.bb.gin.ntt.net 0.0% 155 26.8 29.3 24.0 53.1 3.2 6. xe-0-6-0-2-1.r04.parsfr01.fr.ce.gin.ntt.net 0.0% 155 28.1 31.0 23.2 88.6 10.1 7. dns.nextdns.io 0.0% 155 29.0 28.3 22.7 38.2 2.1
  
  We'll see how it will evolve in the next few days
- Stanislas
  
  3 yrs ago
  
  Reported - view
  It's not better.
- Stanislas
  
  3 yrs ago
  
  Reported - view
  https://nextdns.io/diag/5936d510-bbe6-11eb-b41c-7b3bf0a2ed4c

BigDargon
3 yrs ago
Reported - view

Ultra low for IPv6 is not working. And routing anycast 1 was too slow. Please check it! Thank you!

Anycast 1 connet to zepto-mad https://nextdns.io/diag/25f81500-8de3-11eb-8a6e-3fd26ddfe68f

Anycast 1 connect to zepto-hkg https://nextdns.io/diag/fde2bd80-8de3-11eb-8a6e-3fd26ddfe68f

BigDargon
3 yrs ago
Reported - view

Olivier Poitrey please check this issues, IPv6 cannot work!

  greencloud-han (IPv6)    28 ms
■ greencloud-han           31 ms  (ultralow2)
  anexia-han               35 ms  (ultralow1)
  vultr-sin                50 ms
  premiumrdp-bkk           58 ms
  zepto-hkg (IPv6)         61 ms  (anycast1)
  anexia-sin (IPv6)        62 ms
  serverwala-kul           62 ms
  premiumrdp-kul           64 ms
  bangmod-bkk              67 ms
  vultr-sin (IPv6)         73 ms
  zepto-sin                76 ms
  zepto-sin (IPv6)         90 ms
  gsl-sin                 102 ms
  vultr-tyo (IPv6)        102 ms  (anycast2)
  anexia-sin              111 ms
  anexia-hkg              187 ms  (anycast2)
  zepto-mad               192 ms  (anycast1)
  gsl-sin (IPv6)           error
  dns1.nextdns.io (IPv6) error (ultralow1)
  dns2.nextdns.io (IPv6) error (ultralow2)

- Remi
- 3 yrs ago
- Reported - view
Poor routing, please check it.

https://nextdns.io/diag/3016f5b0-8e24-11eb-b93f-a912337439c8
- ChrisK
- 3 yrs ago
- Reported - view
Hello support team,

I am facing network performance issues (especially in Multiplayer Online Games and with Audio / Video Streaming (e.g. Amazon Prime / Apple Music or Video). I am using a Peplink Balance Router with 2 WAN internet providers (Telekom DSL and Vodafone LTE) to gain enough speed at our countryside region in south-west of Germany close to the French border (slow bandwith region far away from bigger cities). I am unsing 2 different nextdns-Profiles for every of the lines (having a separate dyndns address each).

Can the problem maybe have todo with my location, as Nextdns seems to connect to DNS Servers at France insteand of German servers?

I would appreciate, if you could please review the following logs.

Diagnose results using Telekom: https://nextdns.io/diag/ba295220-93a1-11eb-ac31-f10bbd007106

Diagnose results using Vodafone: https://nextdns.io/diag/ea674920-93a0-11eb-ac31-f10bbd007106

Something I can do?

Kind regards,

ChrisK
- olivier
  
  3 yrs ago
  
  Reported - view
  ChrisK fra is Frankfurt, not France.
- olivier
  
  3 yrs ago
  
  Reported - view
  ChrisK is it different if you are using your ISP resolver?
- ChrisK
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey : Thanks for explanation.
  
  Yes, when I activate my 2 provider‘s DNS servers (DHCP Auto Assign by providers router) or manually assign CloudFlare DNs Servers, I am not facing any issues.
- olivier
  
  3 yrs ago
  
  Reported - view
  ChrisK do you have ECS enabled in the settings?
- ChrisK
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey : Salut Olivier, yes, EDNS-Client Subnet is active.
- olivier
  
  3 yrs ago
  
  Reported - view
  ChrisK please try without it. Also, if you are able to identify the hostname that is getting slower, it would be helpful. You can check the logs when you use the game and try pinging them with and without nextdns to see if there is a latency difference.
- ChrisK
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey : Ok, to disable anonymous content provider network (ECS) setting helped a lot with Multiplayer Game performance. Thank you.