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Getting iOS crash logs
To help troubleshoot some bugs, the NextDNS Team may need you to submit crash logs from your iOS device.
iOS Instructions (for iOS 11 or later)
- Navigate to your device Settings > Privacy > Analytics > Analytics Data.
- Scroll through this list to find NextDNS events. The list is alphabetical.
- Tap one of these events.
- Tap the share icon at the top right.
- Email it to support@nextdns.io.
Mac Instructions
Follow these steps to get the crash logs:
- Connect your iOS device to your Mac using your iOS connector cable.
- Sync your device.
- Go to the Mac Finder, then choose the "Go" menu's "Go to Folder" option. (The keyboard shortcut is Command-Shift-G.)
- Copy-and-paste this location into the "Go to Folder" field:
~/Library/Logs/CrashReporter/MobileDevice - Open the folder corresponding to your device.
- Select the crash logs for NextDNS, then CMD-click the items to pull up the contextual menu.
- Select "Compress..." to create a .zip folder.
- Email the .zip folder to support@nextdns.io.
PC Instructions
Follow these steps to get the crash logs:
- Connect your iOS device to your PC using your iOS connector cable.
- Sync your device.
- The crash log locations vary based on the version of Windows you're running:
Windows XP:C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE NAME>
Windows Vista & Windows 7: Go toC:\Users\<USERNAME>and manually add "AppData" to the folder path:C:\Users\<USERNAME>\AppData. The complete path is:C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
Windows 8: Make sure that you have hidden files and folders enabled in the Folder Options of the Windows Control Panel, then go to:C:\Documents and Settings\Application Data\Apple computer\Logs\CrashReporter\<your iPhone’s name>\ - Locate the NextDNS crash logs. The filenames start with NextDNS and contain a date stamp.
- Zip all the files starting with NextDNS.
- Email the .zip folder to support@nextdns.io.