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Disconnection Issues Using the App and the Apple Generated Profile

Hello team, i have been having multiple disconnections lately with NextDNS using the app and the apple generated profile.

Once in a while, when browsing, I notice that ads are NOT getting blocked. 

After performing the test.nextdns.io, it is indeed not connected. Even though i am using a profile.

The same happens with the app.

The App is On, but sometimes not connecting.

It seems that seems the process that is always running in the background to connect me to the nearest server dies somewhere after sometime.

I even tested using a local vpn version and native version (using AdGuard Pro, by adding my config id link via DOH) and it is not resolving after some time. 
 

There is no log to provide since the app and the generated apple profile has no log. And AdGuard’s log is not really helpful, since blocking is an network level.

Anyone else having issues? 

I don’t have this issue in other DNS Providers (Quad9, cloudflare and adGuard)

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  • In the app, please try disabling Ultra Low Latency Network.

    Like 1
    • Olivier Poitrey 

      Sure. I’ll test again and report back. I think it does do ULL but somehow got stuck or dies somewhere.

      The only problem i have with ULL off is when i move from Wifi to Mobile.

      Using my Wifi, Anycast is GSL-Melb and Zetta-Per. This is ok. Both are fast!

      Using Mobile (Optus) Anycast is GSL-Melb Anycast 1 and Zepto-Lax Anycast 2

      50% of the time it goes to Zepto-Lax Anycast 2 with 200ms. So sometimes its tad too slow...

      I reported this a while back why Anycast 2 is connecting to Zepto -Lax which is Los Angeles...

      Like
    • Lady Arwen we are trying to fix the lax issue. Apparently Optus has a lot of issues lately, not sure what is going on with them.

      Like 1
    • Olivier Poitrey Thanks! I’ve disabled ULL for now. And will report back if i have disconnections again. Hopefully not! And hopefully the Lax issue is fixed too.

      Like 1
    • Olivier Poitrey have you fixed the AnyCast 2 using Optus Mobile? Yesterday and earlier this morning, i was consistently connected to AnyCast 2 - Zepto-Lax and it was 319ms. It was slow. I need to turn nextdns off. 

      i’ve tried turning on and off and on again and it is still with AnyCast 2 - Zepto - Lax.

      Can you you please to change the Anycast 2 connection to Anywhere here in Australia? Like Sydney or Perth or Brisbane? We have so many servers here, but its connecting to Anycast 2 - Zepto Lax. Anycast 1 is GSL-Melb(which is good) but it’s inconsistent...

      I haven’t had any disconnection issues though turning ULL off. But i need to test more.

      Please help! 😔😞

      Like
    • Olivier Poitrey have you fixed the AnyCast 2 always connecting which is now amexia - ams (previously it was Zepto-lax, but this is worst that before).  Just now, i have been constantly connected to it instead of Anycast 1 which is GSL-Melb.

      The connection is at 428ms in anexia-ams

      can you please point Anycast 2 within Australia? Either Zetta-Per or vultr-syd or gsl-syd or something in brisbane?

      this only happens using Optus Mobile. 

      by the way, i dont have disconnections anymore when ULL is off, but i really hope Anycast 2 is routed here in Australia so that its faster,

      Like 1
      • Chris
      • Chris.6
      • 10 mths ago
      • Reported - view

      Olivier Poitrey I'm also seeing this behavior and often need to toggle NextDNS off and on again via app on Mac. Is there a way to disable ULL from the Mac app? I can't use the profile, because it's not possible with any other active network extension (e.g., from Little Snitch).

      Like
    • Chris please provide a https://nextdns.io/diag. ULL is unlikely to be an issue.

      Like 1
      • Chris
      • Chris.6
      • 10 mths ago
      • 1
      • Reported - view

      NextDNS Thank you. Posted below. That's when it just stopped by the way, hopefully it's complete.


      Testing IPv6 connectivity   available: true Fetching https://test.nextdns.io   status: ok   client: …REDACTED…   protocol: DOH   dest IP:   server: zepto-fra-1 Fetching PoP name for ultra low latency primary IPv4 (ipv4.dns1.nextdns.io)   anexia-fra: 13.69ms Fetching PoP name for ultra low latency secondary IPv4 (ipv4.dns2.nextdns.io)   vultr-fra: 12.585ms Fetching PoP name for anycast primary IPv4 (45.90.28.0)   vultr-ams: 15.205ms Fetching PoP name for anycast secondary IPv4 (45.90.30.0)   anexia-fra: 11.771ms Fetching PoP name for ultra low latency primary IPv6 (ipv6.dns1.nextdns.io)   anexia-fra: 11.999ms Fetching PoP name for ultra low latency secondary IPv6 (ipv6.dns2.nextdns.io)   vultr-fra: 12.726ms Fetching PoP name for anycast primary IPv6 (2a07:a8c0::)   zepto-fra: 13.077ms Fetching PoP name for anycast secondary IPv6 (2a07:a8c1::)   anexia-fra: 15.488ms Pinging PoPs   zepto-ams: 16.047ms   fusa-bru (IPv6): 25.905ms   vultr-fra: 14.495ms   hetzner-nue (IPv6): 16.784ms   anexia-lux: 19.247ms   fusa-bru: 31.712ms   anexia-lux (IPv6): 19.227ms   hetzner-nue: 18.232ms   vultr-fra (IPv6): 14.528ms   anexia-fra (IPv6): 12.965ms   zepto-fra: 12.552ms   zepto-fra (IPv6): 13.816ms   vultr-ams (IPv6): 17.725ms   zepto-bru: 21.147ms   zepto-bru (IPv6): 25.224ms   anexia-fra: 13.503ms   vultr-ams: 14.485ms   anexia-ams: 19.756ms   anexia-ams (IPv6): 19.72ms Traceroute for ultra low latency primary IPv4 (217.146.22.163)     1    192.168.2.1  285ms   1ms   2ms     2  62.155.244.73   10ms   6ms   6ms     3   217.0.198.10   14ms  13ms  13ms     4 80.156.161.186   15ms  13ms  13ms     5 144.208.208.143   13ms  15ms  14ms     6 217.146.22.163   13ms  13ms  13ms Traceroute for ultra low latency secondary IPv4 (199.247.16.158)     1    192.168.2.1  263ms   1ms   3ms     2  62.155.244.73    8ms   6ms   6ms     3  217.5.110.150  3824ms   9ms   8ms     4    4.68.71.113   10ms   9ms  11ms

       

      One more thing to mention. When I lose connectivity even though the app is enabled, I can see that there is no IP shown in network preferences (see screenshots). It sometimes shows up, then disappears again. But even when it shows up for a while, my internet is still dead. This can last 5-15 minutes. Sometimes quitting the NextDNS app and restarting helps.

      Other times, I get the black warning status that no configuration is used. 

      Like 1
      • Chris
      • Chris.6
      • 10 mths ago
      • Reported - view

      NextDNS this keeps happening more than 3 times a day. A few minutes ago again, I was getting status unconfigured / device not using NextDNS, even though the app is enabled / connected. As mentioned above, sometimes internet connectivity is completely lost, this time it wasn't, using ISP DNS instead. 

      IP address missing from network preferences again. 

      Help, please?

      Like
      • Anownymous
      • Anownymous
      • 10 mths ago
      • Reported - view

      NextDNS another Australian who has issues with Anycast 2 in Australia. Please fix Anycast 2!

      Like
  • Lady Arwen said:
    Anyone else having issues? 

     Do you use a VPN?

    I know NextDNS does not work with a VPN, but it also does not turn back on when I disable the VPN.

    Like 1
    • Rob i am not using any VPN. Just the app.

      Like
      • DynamicNotSlow
      • Pro subscriber ✓
      • DynamicNotSlow
      • 1 yr ago
      • Reported - view

      Lady Arwen try without app

      Like
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  • 10 mths agoLast active
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