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Why is NextDNS charging me?

I did not sign up for this service, but they are putting a recurring charge on my credit card of $1.99.  Who do I contact to stop this?  If this was some sort of hidden checked-box at the bottom of another service I signed up for it seems sleezy.  Thanks for any help you can provide.

37 replies

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    • NextDNs
    • 1 yr ago
    • Reported - view

    Just cancel your subscription in your account. Nothing is hidden and there is no engagement.

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       Thanks.  How do I find my account, and who started it?

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       To be more specific, how do I find the account that is charging me?  The one I'm using to post here I just created today.

    • Dennis_Bailey
    • 1 yr ago
    • Reported - view

    It seems like a billing issue that looks like fraud would get better attention.  

      • NextDNs
      • 1 yr ago
      • Reported - view

      please send details about the transaction at billing@nextdns.io

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       I did that this morning before I joined this forum.

    • CatBabylon
    • 1 yr ago
    • Reported - view

    If it is a card payment, you should contact your bank to start a chargeback/card fraud case.

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       Yes, I called them.  Their solution is to send me a new card with new number so that means everything I have set up with auto-payments needs to be changed to a new card, along with Pay-Pal, Amazon, Sam's Club, etc.  I don't have any other fraud on my account, so it seems like the easy solution should be for NextDNS to remove the recurring charge and close whatever account was set up.  Their response is not good, as you can see here.  Considering I have no interest in this product/service I don't have much grace for whatever their excuse is for poor response.

    • iOS Developer
    • Rob
    • 1 yr ago
    • Reported - view
     said:
    Their solution is to send me a new card with new number

    Seems appropriate?

    If you did not sign up, somebody else did, using/knowing your credit card number and CVC (card verification code). They might use your credit card again (and again) until it is blocked.

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       That is possible, but it hasn't happened in a week.  I would think they would hit the card sooner, and not for a recurring charge.  

      • Hey
      • 1 yr ago
      • Reported - view

       Exactly this, if the card has been compromised at some point, the person who has the number can do anything that they want, so it's not exactly the best idea to keep the same card even though it's compromised.

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       That will probably be my only option, since it seems NextDNS has no interest in doing the right thing.

    • Dennis_Bailey
    • 1 yr ago
    • Reported - view

    This is still the only fraud on my account, and NextDNS has done nothing beyond reply in this forum.  I sent them the information via E-mail before they even asked.  Fair warning to everyone if you have any billing issues with NextDNS ....

    • Lokesh.2
    • 1 yr ago
    • Reported - view

    @dennis same thing happened with me today. I got a message that i am being charged with $27.22 from nextdns on my card, when i have not even heard of them. 

    Did you ever got a reply from nextdns as to who was trying make these Transactions?

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       No, other than the responses in this thread they did nothing.  I had sent the information to the address previous to creating this thread but nothing.

    • RJJ
    • 1 yr ago
    • Reported - view

    Same issue as OP.  Two months running, $1.99 charge to CC from NextDNS.

    Pretty sure if this was actual fraud, my CC would be charged for something else besides just this.

    I suspect an add-on cross check from another service, as OP stated in their first post.

    Also find response from NextDNS to be b.s.  Staff never stated how to cancel an account that doesn't exist, just went straight to the ol' fraud claim.  

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       Exactly my thoughts.  The only thing I could come up with was something imbedded in my cell phone service, which is now T-Mobile, but I talked to them and they said they had nothing to do with NextDNS.  I never had any other fraud, but my CC company still required a new number which was painful on multiple levels.

    • CatBabylon
    • 1 yr ago
    • Reported - view

    Retailers can't / won't deal with this sort of thing, you raise a chargeback or fraud case with your card provider.

    • Lokesh.2
    • 1 yr ago
    • Reported - view

    But the other main thing is how that person got the CC details? If they got it this time, they can get the new card number as well.

    Are you guys in canada like i am?

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       I'm in Iowa, USA

    • robing01
    • 1 yr ago
    • Reported - view

    You called the bank reporting a possible fraud, they offered you a new card, and you rejected their offer. The problem is, they may not offer refund if similar issue happened again since you rejected their solution.

    Not wise from my point of view. 

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       Who rejected the CC offer of a new card?

    • Lokesh.2
    • 1 yr ago
    • Reported - view

    It's really hard to figure out how nextdns or the account user got the card details, and why would they use it such a low amount transaction not some high amount transaction.

    • RJJ
    • 1 yr ago
    • Reported - view

    This isn't a fraud situation.  I find it extremely hard to believe someone is scamming a CC for a measly $1.99 per month.  Everyone responding with advise on how to handle fraud with the CC issuer is missing the point the OP is making.

    Why can't NextDNS find the "account" with the CC charge?  Then provide details to cancel the "account"?  An "account" that was probably created unknowingly by the OP (and myself, as I'm in the same situation).  

      • Lokesh.2
      • 1 yr ago
      • Reported - view

       i totally agree to your point, i have exchanged couple of emails with nextdns, they have asked me for amount and transaction details, i have provided it to them, they are looking into it. 

      Will keep posted on this thread.

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