Why is NextDNS charging me?
I did not sign up for this service, but they are putting a recurring charge on my credit card of $1.99. Who do I contact to stop this? If this was some sort of hidden checked-box at the bottom of another service I signed up for it seems sleezy. Thanks for any help you can provide.
Just cancel your subscription in your account. Nothing is hidden and there is no engagement.
It seems like a billing issue that looks like fraud would get better attention.
If it is a card payment, you should contact your bank to start a chargeback/card fraud case.
If you did not sign up, somebody else did, using/knowing your credit card number and CVC (card verification code). They might use your credit card again (and again) until it is blocked.
This is still the only fraud on my account, and NextDNS has done nothing beyond reply in this forum. I sent them the information via E-mail before they even asked. Fair warning to everyone if you have any billing issues with NextDNS ....
@dennis same thing happened with me today. I got a message that i am being charged with $27.22 from nextdns on my card, when i have not even heard of them.
Did you ever got a reply from nextdns as to who was trying make these Transactions?
Same issue as OP. Two months running, $1.99 charge to CC from NextDNS.
Pretty sure if this was actual fraud, my CC would be charged for something else besides just this.
I suspect an add-on cross check from another service, as OP stated in their first post.
Also find response from NextDNS to be b.s. Staff never stated how to cancel an account that doesn't exist, just went straight to the ol' fraud claim.
Retailers can't / won't deal with this sort of thing, you raise a chargeback or fraud case with your card provider.
But the other main thing is how that person got the CC details? If they got it this time, they can get the new card number as well.
Are you guys in canada like i am?
You called the bank reporting a possible fraud, they offered you a new card, and you rejected their offer. The problem is, they may not offer refund if similar issue happened again since you rejected their solution.
Not wise from my point of view.
It's really hard to figure out how nextdns or the account user got the card details, and why would they use it such a low amount transaction not some high amount transaction.
This isn't a fraud situation. I find it extremely hard to believe someone is scamming a CC for a measly $1.99 per month. Everyone responding with advise on how to handle fraud with the CC issuer is missing the point the OP is making.
Why can't NextDNS find the "account" with the CC charge? Then provide details to cancel the "account"? An "account" that was probably created unknowingly by the OP (and myself, as I'm in the same situation).
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