1

Cannot login to account

I recently reset my device. I am now trying to log into next dns but keep getting email or password incorrect. I tried to reset my password but I didn't receive any emails from nextdns. I went back to my email and I can still see emails from them a few months ago so I know it's the correct email. I paid for the year of service and now it seems my access lost. I tried creating a new account with the same email to see if it would say email already in use but it didn't. I just made a new account and it says this device is being used with a different profile. That must mean my account login was lost somehow. I need help fixing this especially since I paid for the year. Support can you help?

5 replies

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    • NextDNs
    • 7 mths ago
    • Reported - view

    Please send the configuration id linked to the other account and the email of your account in DM

      • Dylan_Smith.1
      • 7 mths ago
      • Reported - view

      when trying to send a message you account isnt showing up. 

      • Dylan_Smith.1
      • 7 mths ago
      • Reported - view

       I still am unable to reach you about this issue. 

    • losnad
    • 7 mths ago
    • Reported - view

    If you use a mobile device:

    -change the browser to desktop mode

    -touch and hold the user name (NextDNS)

      • Dylan_Smith.1
      • 7 mths ago
      • Reported - view

      thanks, what worked. Certainly some quirks to this site. 

Content aside

  • 1 Likes
  • 7 mths agoLast active
  • 5Replies
  • 111Views
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