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Device appears twice

Hi!

I wrote to NextDNS support mail but I had an automatic answer. One my devices appears twice in the Devices' list (iPhone + iPhone's name). I was wondering if this means that requests are counted twice? I tried to modify the setting but this deactivated NextDNS.

Thanks in advance for the help!

Camille

14 replies

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    • NextDNs
    • 2 yrs ago
    • Reported - view

    Requests are never counted twice, it is actually the opposite, we dedup requests on the same domain with different query types to stay fair.

    Duplicate device names can happen when a device is reaching us through different types of configuration, like our app vs profile vs CLI on a router. When you have CLI on a router, it may also happen when the same device reaches the same router via WiFi and Ethernet for instance.

    • Camille_BlotWellens
    • 2 yrs ago
    • Reported - view

    Thanks for your quick answer!

    If I understand well, the requests are correct for the same device but the kind of connexions are indicated differently? For instance, it appears as iPhone when connected to Wi-Fi and as Phone-name when connected to 4G?

      • NextDNs
      • 2 yrs ago
      • Reported - view

      Camille Blot-Wellens it would be more if you use it with a profile some times and the app other times. Could also be before and after iOS 16 upgrade with the app.

    • Camille_BlotWellens
    • 2 yrs ago
    • Reported - view

    Thanks! This is the feeling I had. I have the app installed in my phone but I am not sure how to check if I activated the profile by mistake.  Could I ask you if you could tell me how to check? Sorry for that! Thanks, Camille

      • R_P_M
      • 2 yrs ago
      • Reported - view

      Camille Blot-Wellens In the settings app, scroll down to General, then down to the bottom of the list, select “VPN, DNS & Device Management”. Check the DNS option, see what is ticked. 

    • Camille_BlotWellens
    • 2 yrs ago
    • Reported - view

    Hi! Sorry for the delay!

    NextDNS is activated in General-DNS. I guess that it’s the reason why it sends requests twice. Should I select « Automatic »? Thanks again for all the help! Best, Camille

      • R_P_M
      • 2 yrs ago
      • Reported - view

      Camille No, please keep NextDNS selected. If you switch it to automatic your phone won't be using NextDNS at all.

      When you describe the iPhone is showing twice in the devices list, is one of them in a grey colour or are both black font colour?

    • Camille_BlotWellens
    • 2 yrs ago
    • Reported - view

    Thanks for your message.

    They are both in black and now my laptop is also appearing twice. I guess I did something wrong and did not properly configure it at the beginning. Maybe should I uninstall all and install it again from scratch?

    Thanks again for your kind help!

    • Camille_BlotWellens
    • 2 yrs ago
    • Reported - view

    I could also see that the values of the queries are different depending on if I check the Analytics on the webpage or the amount of queries in my account (both screen captures were taken the same day at the same moment)... Is this normal? 

    If it's really to hard to fix and that I reach the maximum I will pay but I just would like to understand and I thought that maybe other users would experience the same problem...

    Thanks once again for your help!

    Camille

      • R_P_M
      • 2 yrs ago
      • Reported - view

      Camille The numbers do not match because they are from different timescales. Analytics shows last 30 days, whereas the account page shows the total for the current calendar month. 

      • Camille_BlotWellens
      • 2 yrs ago
      • Reported - view

      R P M  Thanks! But I started using NextDNS in January 2023 so all the queries are from the same period.

      • R_P_M
      • 2 yrs ago
      • Reported - view

      Camille Another factor could be a different configuration profile, either old or deleted, adding to the account total. Only the currently selected configuration profile is showing in analytics section.

      Did you perhaps have to delete an older profile? I remember creating another configuration profile previously but decided to not keep it. 

    • Camille_BlotWellens
    • 2 yrs ago
    • Reported - view

    PS. I just thought that maybe the problem could come from the fact that I also have NextDNS installed on Tailscale. Could the fact that the devices appear twice have to do with when I connect through Tailscale? Then, should I disable NextDNS on the device while I connect to Tailscale? Or should I disable it in Tailscale since all my connections are made through NextDNS anyway?

    Could this be?

    Thanks again for all your help!

      • R_P_M
      • 2 yrs ago
      • Reported - view

      Camille Tailscale might well be where you are getting the duplicate devices from. I don’t have any experience with vpn usage so I can’t tell if what you are seeing is correct behaviour or not. 

      You could check if the alternate devices appear for a different time period in analytics, smallest is 30 minutes.

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