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Paid for Pro, still Free Usage

Hi, i paid for Pro Yearly on the 28th of may and my account still shows as Free Usage account.

I emailed several times to billing@nextdns.io without any reply.

 

10 replies

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    • NextDNs
    • 3 wk ago
    • Reported - view

    Please share your account email over DM

      • Alejandro_T
      • 3 wk ago
      • Reported - view

      Sent

      • Alejandro_T
      • 2 wk ago
      • Reported - view

      no reply yet

      • Alejandro_T
      • 2 wk ago
      • Reported - view

      still no reply

    • Alejandro_T
    • 2 wk ago
    • Reported - view

    Be AWARE when paying for PRO.

    I got charged and haven't received the account status!

    Paid for PRO the 28th of MAY, since then I have been emailing, DMing, etc.. no reply..

    All I can see from my Invoices is that they took the money I paid in May 28 2024 and used for a past date (2022 to 2023??). If i pay for a yearly subscription it is supposed to be for current and future use, not for the past.

    I don't owe nothing from that past date since I did a 1 year subscription and canceled because I wasnt using back then.

    • Alejandro_T
    • 2 wk ago
    • Reported - view

    Still no reply from NextDNS staff... SAD

    • Alejandro_T
    • 13 days ago
    • Reported - view

    Paid $19.90 on May for Pro Usage, still on Free Usage and without queries left. No replies at all from support or staff, contacted via email, direct message, etc.. 

    BE AWARE if you plan to pay for pro.

    • Alejandro_T
    • 12 days ago
    • Reported - view

    Hi Support , any plan to  dignify and reply today? Just checking...

    • Alejandro_T
    • 11 days ago
    • Reported - view

    Hi, just checking.. maybe support is working during weekends? No?

    • Alejandro_T
    • 10 days ago
    • Reported - view

    To update ppl following, today support was kind enough to contact me via email. They said that the payment system had a bug they have been reviewing all this time and it is now fixed. 

    For this problem they gifted 5 years of pro.

    I believe that they could have handled it better by contacting me weeks ago.

Content aside

  • 10 days agoLast active
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