Configuration profile on Mac OS Big Sur not working

NextDNS 

{
"status": "unconfigured",
"client": "212.102.40.79",
"resolver": "212.102.40.79",
"server": "vultr-dal-1"
}

NextDNS Sure, no problem. The router is set up with IP4 addresses you publish, has a linked IP via a dynamic DNS service, and is working fine.

My M1 Macbook that I'd like to get working is Big Sur 11.3  connected via a VPN. The VPN complains when multiple VPNs are connected or I'd use the app you've built. So I tried to get a connection profile working.

It's approved in profiles and it is enabled. But anything on the machine is using the VPN-provided DNS resolvers and not yours.

Hope that helps explain and thanks very much for the help in advance.

NextDNS It appears it isn't working with the VPN turned off.

If I disconnect the dynamic DNS client and ask the router to get a new IP I get this on your config page:

This device is using NextDNS with no configuration.
Make sure to link your IP address in the Linked IP section below.

That would suggest the profile we created and installed isn't functioning at all?

NextDNS Absolutely, just sent it to you as a DM.

NextDNS Any other thoughts on what's going on? Thanks.

NextDNS Profile removed, CLI installed.

~> sudo nextdns log
May  8 13:18:34 MacBook-Air com.apple.xpc.launchd[1] (nextdns): This service is defined to be constantly running and is inherently inefficient.
May  8 13:18:34 MacBook-Air nextdns[6541]: Starting NextDNS 1.32.1/darwin on localhost:53
May  8 13:18:34 MacBook-Air nextdns[6541]: Listening on UDP/[::1]:53
May  8 13:18:34 MacBook-Air nextdns[6541]: Listening on TCP/127.0.0.1:53
May  8 13:18:34 MacBook-Air nextdns[6541]: Listening on TCP/[::1]:53
May  8 13:18:34 MacBook-Air nextdns[6541]: Listening on UDP/127.0.0.1:53

Still not working.

NextDNS It certainly seems that way. So… that's it for any help you are able or willing to provide?

I've dropped a line to the VPN provider and they are of the opinion that manually set system DNS overrides their supplied DCHP one.

We've tried apple.nextdns.io and I've installed the daemon. Neither work.

Any thoughts on getting this working? Thanks.

NextDNS https://support.surfshark.com/hc/en-us/articles/360022831474-How-to-configure-custom-DNS-on-a-macOS-device-

NextDNS Some feedback that I hope you'll find useful: Kind of disappointed in the lack of support for this issue which comes off as shrug, you're right, doesn't seem to be working. Given the near cult-like worship on HN and other tech circles I was expecting a bit more as a paid customer.

On that subject, if there is a place for paid to get support from you it's not obvious where. Equally mystifying is where do I go about getting a refund for a service that is broken (for me at least)?

Thanks.

Jules A I’ve utilized the NextDNS Mac App and I’ve had no issues and all my DNS Traffic seems to go through that and the rest handled by my VPN I run at the same time.

Jules A https://apps.apple.com/app/nextdns/id1464122853

Thanks, Gage Randall . The problem is all down to my VPN complaining about multiple VPNs running as you'll see above — the app they've built is a VPN.

The rest of it just plain isn't working and my complaint is there isn't any meaningful support when there is an edge case scenario like mine. We don't need support when everything is going well, we need it when things go wrong, and there isn't the inclination or curiosity to find out what's wrong in this case.

NextDNS Can you tell me how to get a refund please?