13

Dashboard logs and analytics infinite loading with network error

Summary:
The "Logs and Analytics" section in the NextDNS dashboard is stuck in an infinite loading state (spinning wheel), while other tabs and settings load normally. The browser's developer console shows a network error related to the stats/logs API request.

Steps already tried:
-Cleared browser cache and cookies
-Tried in Incognito/Private mode and disabled all browser extensions
-Tested across different networks / devices

Please check if there is an ongoing issue on the backend.

15 replies

null
    • Techbgz
    • yesterday
    • Reported - view

    Im having the same issue

    • saltooo
    • yesterday
    • Reported - view

    Same here :(

    • Techbgz
    • yesterday
    • Reported - view

    Im going to change my logs storage to US instead of Switzerland.  I'll let you know if it fixes the issues. 

    • Lucasa
    • yesterday
    • Reported - view

    Im having the same issue; noticed upstream DNS issues last night; has been 4 servers, now two, was resolving in Greece for awhile, now only two again:
    DNS Leak Test
    Test Results    Found 2 Servers, 1 ISP, 1 Location
    Your DNS Servers    
    IP Address :    ISP :    Location :
    66.135.25.157    The Constant Company, LLC    United States, Piscataway
    2001:19f0:c:a8e:3eec:efff:feb9:eede    The Constant Company, LLC    United States, Piscataway

    • Techbgz
    • yesterday
    • Reported - view

    Strange it won't let me change my storage location for my logs.

    • Techbgz
    • yesterday
    • Reported - view

    Cleared my logs first.  Then changed my Log location to US.  Looks like it is working now.

    • Keith_Willis
    • yesterday
    • Reported - view

    I can't even log in on another device. The one I am Logged in on seems ok. But I can't create a new Profile.  I think this is all related. NextDNS user service seem to be down.

    • Mirli
    • yesterday
    • Reported - view

    Correct Nextdns Crash 

    • Jake.20
    • yesterday
    • Reported - view

    Login is ok, but logs are not loading

    • Valynor
    • yesterday
    • Reported - view

    Same, Swiss logs, not loading. 

    • Techbgz
    • yesterday
    • Reported - view

    Issue is resolved!

      • Mr_Robot
      • 23 hrs ago
      • Reported - view

       Not over here, both the logs and analytics page is now stuck in a failure to load.

      • Techbgz
      • 23 hrs ago
      • Reported - view

       

      Sorry that is not good.  Have you tried switching to a different Log Storage location? 

    • lesmic
    • 20 hrs ago
    • Reported - view

    Switzerland log location is problematic. EU works fine

    • XXD
    • 11 hrs ago
    • Reported - view

    Hi NextDNS Team,

    Just wanted to let you know that the recent "Logs & Analytics" infinite loading issue has been resolved and is working normally now.

    Many users in the community were experiencing the same thing, so thanks for the quick fix!

    Best,

Login to reply

Content aside

  • 13 Votes
  • 11 hrs agoLast active
  • 15Replies
  • 387Views
  • 14 Following