13

Dashboard logs and analytics infinite loading with network error

Summary:
The "Logs and Analytics" section in the NextDNS dashboard is stuck in an infinite loading state (spinning wheel), while other tabs and settings load normally. The browser's developer console shows a network error related to the stats/logs API request.

Steps already tried:
-Cleared browser cache and cookies
-Tried in Incognito/Private mode and disabled all browser extensions
-Tested across different networks / devices

Please check if there is an ongoing issue on the backend.

16 replies

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    • Techbgz
    • 3 wk ago
    • Reported - view

    Im having the same issue

    • saltooo
    • 3 wk ago
    • Reported - view

    Same here :(

    • Techbgz
    • 3 wk ago
    • Reported - view

    Im going to change my logs storage to US instead of Switzerland.  I'll let you know if it fixes the issues. 

    • Lucasa
    • 3 wk ago
    • Reported - view

    Im having the same issue; noticed upstream DNS issues last night; has been 4 servers, now two, was resolving in Greece for awhile, now only two again:
    DNS Leak Test
    Test Results    Found 2 Servers, 1 ISP, 1 Location
    Your DNS Servers    
    IP Address :    ISP :    Location :
    66.135.25.157    The Constant Company, LLC    United States, Piscataway
    2001:19f0:c:a8e:3eec:efff:feb9:eede    The Constant Company, LLC    United States, Piscataway

    • Techbgz
    • 3 wk ago
    • Reported - view

    Strange it won't let me change my storage location for my logs.

    • Techbgz
    • 3 wk ago
    • Reported - view

    Cleared my logs first.  Then changed my Log location to US.  Looks like it is working now.

    • Keith_Willis
    • 3 wk ago
    • Reported - view

    I can't even log in on another device. The one I am Logged in on seems ok. But I can't create a new Profile.  I think this is all related. NextDNS user service seem to be down.

    • Mirli
    • 3 wk ago
    • Reported - view

    Correct Nextdns Crash 

    • Jake.20
    • 3 wk ago
    • Reported - view

    Login is ok, but logs are not loading

    • SuperJC710e
    • 3 wk ago
    • Reported - view

    We appear to be in the same boat as well. Login works. logs mostly fail to load. Everything is laggy.

    I see this error on the "Logs" tabs in the Developer Tools > Network (on Firefox):

    ```
    Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://api.nextdns.io/profiles/559d48/logs?cursor=64vkjc9h6gtkac9g6wvkg&locale=en&limit=50. (Reason: CORS header ‘Access-Control-Allow-Origin’ missing). Status code: 429.
    ```

    • Valynor
    • 3 wk ago
    • Reported - view

    Same, Swiss logs, not loading. 

    • Techbgz
    • 3 wk ago
    • Reported - view

    Issue is resolved!

      • Mr_Robot
      • 3 wk ago
      • Reported - view

       Not over here, both the logs and analytics page is now stuck in a failure to load.

      • Techbgz
      • 3 wk ago
      • Reported - view

       

      Sorry that is not good.  Have you tried switching to a different Log Storage location? 

    • lesmic
    • 3 wk ago
    • Reported - view

    Switzerland log location is problematic. EU works fine

    • XXD
    • 3 wk ago
    • Reported - view

    Hi NextDNS Team,

    Just wanted to let you know that the recent "Logs & Analytics" infinite loading issue has been resolved and is working normally now.

    Many users in the community were experiencing the same thing, so thanks for the quick fix!

    Best,

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Content aside

  • 13 Votes
  • 2 wk agoLast active
  • 16Replies
  • 432Views
  • 14 Following