Not using the closest server

G_B
3 yrs ago
27replies

I've run already the diag quite a few times from my router but it is no resolved

anexia-sof-1.edge.nextdns.io

is used which is quite slow from a network distance perspective regardless if it is close from a geographical perspective

results from ping

serverwala-buh (IPv4) 32 ms

■ anexia-ams (IPv6) 47 ms (secondary)

exoscale-vie (IPv6) 48 ms

■ anexia-lon (IPv4) 53 ms (secondary)

■ zepto-lon (IPv4) 54 ms (primary)

■ zepto-fra (IPv6) 55 ms (primary)

anexia-vie (IPv4) 62 ms

estnoc-buh (IPv4) 62 ms

exoscale-vie (IPv4) 64 ms

serverwala-buh (IPv6) 67 ms

serverwala-mil (IPv4) 68 ms

anexia-vie (IPv6) 70 ms

edgeuno-ist (IPv6) 83 ms

edgeuno-ist (IPv4) 85 ms

zepto-sof (IPv4) 89 ms

premiumrdp-ist (IPv4) 95 ms

anexia-sof (IPv6) 98 ms

anexia-sof (IPv4) 98 ms

citynet-cai (IPv4) 102 ms

diag report here: https://nextdns.io/diag/3dfa7a90-50cf-11eb-9bcc-51da18bb30ac

- G_B
- 3 yrs ago
- Reported - view
Any updates ?
- G_B
- 3 yrs ago
- Reported - view
ultralow definition is really funny here

serverwala-buh           42 ms

  exoscale-vie (IPv6)      57 ms

  zepto-fra (IPv6)         58 ms  (anycast1)

  anexia-lon               62 ms  (anycast2)

  serverwala-buh (IPv6)    65 ms

  anexia-ams (IPv6)        68 ms  (anycast2)

  zepto-lon                71 ms  (anycast1)

  estnoc-buh               71 ms

  edgeuno-ist (IPv6)       82 ms

  zepto-mil (IPv6)         84 ms

  anexia-vie (IPv6)        98 ms

  zepto-mil               104 ms

  anexia-vie              107 ms

  edgeuno-ist             110 ms

  anexia-sof (IPv6)       122 ms  (ultralow1)

■ anexia-sof              125 ms  (ultralow1)

  citynet-cai             128 ms

  zepto-sof               142 ms  (ultralow2)

  premiumrdp-ist          246 ms

  exoscale-vie            255 ms

dns2.nextdns.io (IPv6) error (ultralow2)

Olivier Poitrey any actions coming?
- olivier
  
  3 yrs ago
  
  Reported - view
  G B please run a https://nextdns.io/diag
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey the link for the diag is there in my first post already
- olivier
  
  3 yrs ago
  
  Reported - view
  G B things changed in 9 days. Can you please performed a new one?
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey here you go
  
  https://nextdns.io/diag/29867840-57f3-11eb-a226-b5065e081ac6
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey any updates ?
- olivier
  
  3 yrs ago
  
  Reported - view
  G B we're still working on it
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier an update is urgently needed here
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey shall I expect an update or consider this and your support dead in the water ?
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey your support here is unacceptable, the only worst is your communication. I don't know what the issue is and why you can't solve it but you could at least post something like "it is taking longer than expected" or "we haven't figured it out yet"
- Anownymous
  
  3 yrs ago
  
  Reported - view
  G B free user?
- G_B
  
  3 yrs ago
  
  Reported - view
  Anownymous no, paid on day 1
- Anownymous
  
  3 yrs ago
  
  Reported - view
  G B same. I am a pro subscriber too. This kind of community support is really not that great if issues requires checking in the server, i wish they add proper support in the Pro tier, not just business tier.
- olivier
  
  3 yrs ago
  
  Reported - view
  G B the problem has been solved weeks ago by steering your ISP to another PoP. We do not have a Greek PoP yet so we can’t provide the best latency in your location for the moment.
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey Why you say it is solved? It is pretty clear from my posts that it was never solved. I still connect to the same server with the same bad performance
- olivier
  
  3 yrs ago
  
  Reported - view
  G B please provide another diag.
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey here you go https://nextdns.io/diag/eb2c5360-7b21-11eb-9054-f5931836f7fc
- olivier
  
  3 yrs ago
  
  Reported - view
  G B please disable nextdns and show the output of https://test.nextdns.io
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey needed to find a timeslot to do this, here you go:
  
  { "status": "unconfigured", "client": "2a02:587:2c18:5510:f9c4:3300:ede7:b386", "resolver": "83.235.71.59", "server": "zepto-lon-1" }
- olivier
  
  3 yrs ago
  
  Reported - view
  G B which version of the CLI do you run?
- G_B
  
  3 yrs ago
  
  Reported - view
  Olivier Poitrey I was in 1.9.4 actually. I upgraded now to the latest and I see a server change but still far from optimal, actually worst than before
  
    serverwala-buh           29 ms
  
    anexia-ams (IPv6)        47 ms  (anycast2)
  
    anexia-lon               52 ms  (anycast2)
  
    zepto-lon                52 ms  (anycast1)
  
    zepto-fra (IPv6)         54 ms  (anycast1)
  
    exoscale-vie (IPv6)      55 ms
  
    exoscale-vie             63 ms
  
    anexia-vie               63 ms
  
    anexia-vie (IPv6)        77 ms
  
    serverwala-mil           78 ms
  
    edgeuno-ist (IPv6)       86 ms
  
    edgeuno-ist             100 ms  (ultralow1)
  
    citynet-cai             101 ms
  
  ■ premiumrdp-ist          106 ms  (ultralow2)
  
    anexia-sof              170 ms
  
    zepto-sof               190 ms
  
    anexia-sof (IPv6)       196 ms
  
    serverwala-buh (IPv6)    error
  
    estnoc-buh               error
  
  dns1.nextdns.io (IPv6) error (ultralow1)
  
  dns2.nextdns.io (IPv6) error (ultralow2)
- G_B
  
  3 yrs ago
  
  Reported - view
  also the diag: https://nextdns.io/diag/25e23f10-7cf8-11eb-9c07-b38a096babd3
- olivier
  
  3 yrs ago
  
  Reported - view
  G B it will be optimal when we will have a Greek PoP.

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3 yrs agoLast active
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Not using the closest server

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