I can't recover my password and no way to comunicate with NextDNS

I'm using other email because when i try to reset the password, system tell me that "Email sended" but nothing happens on my email. I have checked webmail way, i have talked with hosting and 0 problem in my email, i have done a email white list  with NexDNS domain and nothing... email doesn't arrives.

In the other hand i have tried to put in contact with NextDNS and it's impossible.. nobody in charge.. Twitter? No response, email? No response. Even i have wrotten to the NextDNS creator on twitter: Silence.

I think it's a BIG, ENORMOUS, COSMICAL fail not to have a direct support email. 

Ah! And of course, i'm a cloud bussiness and i have paid.. i am not a FREE user.

Anybody here can help me?

Thank you.