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Slow ping to sites if resolved by NextDNS

If i use NextDNS and ping www.apple.com or www.google.com I get 30ms responses.

If I use my Bell ISP Router DNS and ping the same sites I get 3 ms responses.

Is there any way for me to get support here without revealing my WAN IP or my NextDNS addresses?  Or is all support public (which makes no sense)?

I had posted this earlier and NextDNS staff had responded but we got nowhere.  If I can't get this resolved I will probably have to cancel my account.

3 replies

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    • NextDNs
    • 2 yrs ago
    • Reported - view

    You can send the details as PM to us.

    • Allan_Blatt
    • 2 yrs ago
    • Reported - view

    I did but no response.  Sent to NextDNS Network user as a message.

    • Allan_Blatt
    • 2 yrs ago
    • Reported - view

    Still no response.  You guys are charging for this service, albeit a small amount.  Don't you think you should provide some real support?

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