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Inconsistent, high DNS latency

I've been experiencing sporadic high latencies with DNS lookups using NextDNS over the last few days. This is manifesting as apps sometimes mistakingly thinking that I am not connected to the internet, long buffer times, and overall poor network performance.

I can verify the issue by running a time nslookup command while using the NextDNS servers, and seeing lookups of 10 seconds or longer. Not every lookup takes this long, but many do. Here is an example looking up google.com:

time nslookup google.com
Server: 45.90.30.193
Address: 45.90.30.193#53

Non-authoritative answer:
Name: google.com
Address: 142.251.32.14

nslookup google.com  0.00s user 0.01s system 0% cpu 13.082 total

 

And another looking up slack.com:

time nslookup slack.com
Server: 45.90.30.193
Address: 45.90.30.193#53

Non-authoritative answer:
Name: slack.com
Address: 3.143.19.65
Name: slack.com
Address: 3.143.53.1
Name: slack.com
Address: 18.221.229.81
Name: slack.com
Address: 18.216.36.190
Name: slack.com
Address: 3.142.111.40
Name: slack.com
Address: 3.129.123.235
Name: slack.com
Address: 3.130.95.182
Name: slack.com
Address: 3.22.139.176
Name: slack.com
Address: 3.134.44.134

nslookup slack.com  0.00s user 0.02s system 0% cpu 13.093 total

 

Sometime the issue is so bad that the lookup fails entirely:

time nslookup google.com
;; connection timed out; no servers could be reached

nslookup google.com  0.00s user 0.02s system 0% cpu 18.052 total

 

When forcing another DNS host, such as 8.8.8.8, the issue is not apparent and I always get a response in less than a second:

time nslookup slack.com 8.8.8.8
Server: 8.8.8.8
Address: 8.8.8.8#53

Non-authoritative answer:
Name: slack.com
Address: 18.216.36.190
Name: slack.com
Address: 3.129.123.235
Name: slack.com
Address: 18.221.229.81
Name: slack.com
Address: 3.130.95.182
Name: slack.com
Address: 3.22.139.176
Name: slack.com
Address: 3.143.53.1
Name: slack.com
Address: 3.143.19.65
Name: slack.com
Address: 3.134.44.134
Name: slack.com
Address: 3.142.111.40

nslookup slack.com 8.8.8.8  0.00s user 0.02s system 27% cpu 0.070 total

 

I tried running the diagnostic tool, but I ran into another issue with the tool itself which prevented the report from being posted.

10 replies

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    • William.13
    • 7 days ago
    • Reported - view

    Any updates on this? It's been nearly two weeks and the issue is persisting for me.

    • BigDargon
    • 7 days ago
    • Reported - view

    You need to post the resulting URL after running the diag tool. Otherwise, NextDNS developers won't know how to troubleshoot your network issues.

      • William.13
      • 7 days ago
      • Reported - view

      The diag tool does not work for me. I created an issue in the repo here for it: https://github.com/nextdns/diag/issues/35

      • BigDargon
      • 6 days ago
      • Reported - view

       The developer has responded to you on GitHub, please follow the instructions to report the bug.

    • stargolem
    • 6 days ago
    • Reported - view

    I have the same problem. For three or four weeks now there a such high latencies or even no resolves at all that machines/apps mistakingly thinking they are not connected to the internet. Quiet annoying situation.

    • William.13
    • 6 days ago
    • Reported - view

    Alright I've managed to get the diag tool working.

    Here is the report: https://nextdns.io/diag/fc094af0-220e-11f1-80fb-23f43a31b724

      • NextDNs
      • 5 days ago
      • Reported - view

      the one 91ms latency on the first hop (assuming your router) is suspicious. Are you sure you LAN is healthy?

      • William.13
      • 5 days ago
      • Reported - view

       I haven't noticed any issues with my LAN. High connectivity, no real problems from what I can tell.

      When I switched to Cloudfare's DNS servers, all of the issues were resolved. So I would imagine that if it were an issue with my LAN, it wouldn't have fixed itself after doing so.

    • William.13
    • yesterday
    • Reported - view

    There has not been much movement on this issue and I'm still experiencing problems. I just switched back to Cloudfare's DNS, and yet again, the DNS resolution latencies cleared up immediately.

    I don't know how else to provide additional information for this issue. Based on someone else replying to this thread, I can tell I'm not alone. But NextDNS's position seems to be that there is no real problem and that it's an issue with the LAN. Which is pretty silly.

    I'm going to be cancelling my subscription for the time being, and maybe at some point in the future, this issue will be resolved. I'll be switching to either a PiHole or just using my VPN provider's DNS blocker for the time being.

    • Shentok
    • yesterday
    • Reported - view

    I've been having the same problem for a while as well. It's quite frustrating since it's definitely not on my end like the original poster. I can disable NextDNS and everything suddenly works fine. I've tried a different router as well with no change in results.

    Testing IPv6 connectivity
      available: false
    Fetching https://test.nextdns.io
      Fetch error: Get "https://test.nextdns.io": EOF
    Fetching PoP name for ultra low latency primary IPv4 (ipv4.dns1.nextdns.io)
      cloudzy-phx: 62.235ms
    Fetching PoP name for ultra low latency secondary IPv4 (ipv4.dns2.nextdns.io)
      anexia-lax: 12.45ms
    Fetching PoP name for anycast primary IPv4 (45.90.28.0)
      vultr-lax: 11.485ms
    Fetching PoP name for anycast secondary IPv4 (45.90.30.0)
    Fetch error: Get "https://dns.nextdns.io/info": EOF
    Pinging PoPs
      zepto-lax: 9.983ms
      vultr-lax: 10.626ms
      anexia-lax: 14.03ms
      zepto-sjc: 18.208ms
      bronto-slc: 24.772ms
      xmission-slc: 33.283ms
      smarthost-den: 40.354ms
      anexia-den: 42.227ms
      cloudzy-phx: 62.206ms
      vultr-sjc: 22.345ms
    Traceroute for ultra low latency primary IPv4 (172.86.65.4)
        1   172.17.176.1    0ms   0ms   0ms
        2   192.168.50.1    0ms   0ms   0ms
        3    71.32.112.8    2ms   2ms   2ms
        4   71.32.113.57    2ms   3ms   2ms
        5                   *     *     *
        6                   *     *     *
        7    4.14.218.70   61ms  60ms  60ms
        8                   *     *     *
        9                   *     *     *
       10                   *     *     *
       11                   *     *     *
       12                   *     *     *
       13  23.29.126.169   63ms  84ms  63ms
       14    172.86.65.4   63ms  63ms  63ms
    Traceroute for ultra low latency secondary IPv4 (162.220.221.25)
        1   172.17.176.1    0ms   0ms   0ms
        2   192.168.50.1    0ms   0ms   0ms
        3    71.32.112.8    2ms   4ms   2ms
        4   71.32.113.57    5ms   4ms   2ms
        5                   *     *     *
        6   4.69.219.218    4ms   3ms   3ms
        7   129.250.8.90    3ms   3ms   2ms
        8                   *     *     *
        9  129.250.3.131   13ms  12ms  12ms
       10  128.242.179.2   12ms  12ms  12ms
       11 188.172.215.32   20ms  13ms  12ms
       12 162.220.221.25   12ms  13ms  13ms
    Traceroute for anycast primary IPv4 (45.90.28.0)
        1   172.17.176.1    0ms   0ms   0ms
        2   192.168.50.1    0ms   0ms   0ms
        3    71.32.112.8   18ms   3ms   3ms
        4   71.32.113.57    2ms   2ms   3ms
        5                   *     *     *
        6   4.69.219.214    3ms   3ms   3ms
        7 62.115.176.122    3ms   3ms   3ms
        8  62.115.125.52    3ms   4ms   4ms
        9  62.115.125.72   12ms  12ms  12ms
       10 62.115.126.249   12ms   *     *
       11                   *     *     *
       12                   *     *     *
       13                   *     *     *
       14                   *     *     *
       15     45.90.28.0   13ms  13ms  13ms
    Traceroute for anycast secondary IPv4 (45.90.30.0)
        1   172.17.176.1    0ms   0ms   0ms
        2   192.168.50.1    0ms   0ms   0ms
        3    71.32.112.8    2ms   2ms   2ms
        4   71.32.113.57    2ms   2ms   2ms
        5    4.68.38.185    2ms   3ms   3ms
        6   4.69.219.214    3ms   6ms   3ms
        7 62.115.176.122    3ms   3ms   3ms
        8  62.115.125.52    4ms   3ms   4ms
        9  62.115.125.72   12ms  12ms  12ms
       10                   *     *     *
       11 213.248.89.234   12ms  11ms  12ms
       12                   *     *     *
       13  199.119.64.39   12ms  12ms  12ms
       14   209.209.58.4   12ms  12ms  12ms
       15     45.90.30.0   11ms  12ms  11ms
    

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