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NEXTDNS Down?

Greetings, 

since yesterday, my mobile was receiving a message saying that nextdns was not connecting, and the internet was not working with it. Is that service down?

12 replies

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    • Flavio_Campos
    • yesterday
    • Reported - view

    Hello

    NextDNS is working fine here. Yesterday we had reports of problems with NextDNS on the Brazilian carrier VIVO, but it has already been resolved.

      • Nemerio_Mendonca
      • yesterday
      • Reported - view

       but my carrier is Claro, didn't work too. 

    • Leonardo_Gomes
    • yesterday
    • Reported - view

    Same issue here. If I change to aa different DNS provider (dns.google.com for example) everything works as should.

    • NextDNs
    • yesterday
    • Reported - view

    Please provide a https://nextdns.io/diag

      • Leonardo_Gomes
      • 20 hrs ago
      • Reported - view

       How generate a diagnostic on Android?

      • Tringhamm
      • 19 hrs ago
      • Reported - view

       Here it is

      https://nextdns.io/diag/41727290-13d4-11f1-8b91-4516cfe42e1c

      • Nemerio_Mendonca
      • 18 hrs ago
      • Reported - view

       The download for windows is not working

    • Fernando_Silva
    • 20 hrs ago
    • Reported - view

    Here in Brasília (Brazil), when I'm connected to Claro's 5G mobile network and using NextDNS, I can't resolve any hostnames—not even ping.nextdns.io.
     

    When I disable NextDNS, everything works normally.
     

    As a side note, it works perfectly fine on a wired connection.
     

    I have been using NextDNS for over 3 years.

      • Leonardo_Gomes
      • 14 hrs ago
      • Reported - view

      Do you also get a message saying that private DNS can't connect?

    • Leonardo_Gomes
    • 14 hrs ago
    • Reported - view

    Seems to be a general issue with Claro ISP

    • carlos_sousa
    • 11 hrs ago
    • Reported - view

    I did a little bit of troubleshooting and i believe the problem is that Claro's mobile network DNSs can´t resolve the address dns.nextdns.io.

    I tried to access https://dns.nextdns.io on my browser and i get a dns error.

    "It's not possible to find the dns address to dns.nextdns.io"

     

    using other dns servers i can resolve it

     

    dns.nextdns.io@9.9.9.10 (Default):

    dns.nextdns.io.
    176INCNAMEsteering.nextdns.io.
steering.nextdns.io.32INA45.76.21.53
steering.nextdns.io.32INA162.250.6.163

     

    ping.nextdns.io or nextdns.io are resolved without problem.

     

    If claro cannot resolve dns.nextdns.io it cannot resolve

    <user account>.dns.nextdns.io and the DNS-over-TLS/QUIC are not arriving at nextdns.

     

    I opened a case with claro.

    WhatsApp Image 2026-02-27 at 16.43.05 (1)
    • Fernando.12
    • 7 hrs ago
    • Reported - view

    Same problem here. I change to controlD because NextDNS no longer works, and it was working normally before.

    VIVO, WIFI, CLARO BRAZIL SP

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