Urgent: Paid for Pro (Annual) but Account is still "Free" / Incorrect Invoice Dates

Hello NextDNS Support Team,

I am writing to report a billing error with my recent subscription renewal. I just paid for the Pro (annual) plan today, August 14, 2026. However, my dashboard still shows that I am on the "Free" tier and prompting me to subscribe.

Upon checking my invoice history, I noticed a system glitch. The invoice generated today (August 14, 2026) for the annual plan shows a billing period covering the past: "September 19, 2024 – September 13, 2025".

It appears the system successfully charged me today but applied the subscription retroactively to a previous year, leaving my current account status as "Free".

I have attached a screenshot of my dashboard (image_26da18.png) showing both the free status and the invoice date discrepancy.

Could you please look into this, correct my billing period to cover the current year (August 2026 - August 2027), and activate my Pro subscription features?

Thank you for your prompt assistance.

Best regards,

(Mustafa Coban)

mustafacobantr06@gmail.com