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Password reset email is not sent to my email account

I am trying to reset my password and I can reset it at the help desk and log in, but when I try to reset it at https://my.nextdns.io/login, I do not receive the email.

2 replies

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    • Calvin_Hobbes
    • 5 mths ago
    • Reported - view

    Help desk and NextDNS use two separate accounts.  Did you possibly use a different email address for your account at my,NextDNS.io ?

      • Berke
      • 5 mths ago
      • Reported - view

      No, I used the same e-mail address for both of them. When I look at my old e-mails, I have received regular e-mails, but now I am not receiving a password reset e-mail. 

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  • 5 mths agoLast active
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