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HELP

Message:

Hello NextDNS Support,

I am currently away from home and unable to access my router or any devices on my network. I have encountered an issue where my NextDNS profile is not showing logs , which I can no longer access or update remotely.

Here are the details:

  • Profile ID: dff6f1

  • Last known IP is available  00000000

  • Issue: I am unable to access my router, and no one is able to assist me on-site. I need to unlink the old IP and re-link my profile to my current IP or find an alternative solution to ensure my profile remains active.

Please assist with unlinking the old IP address and re-linking my profile to ensure everything works as expected during my absence.

Thank you for your prompt attention to this issue.

2 replies

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    • BigDargon
    • 4 days ago
    • Reported - view

    Only you edit the configuration, create a new ID and do link-ip again. If you link-ip using DDNS, create a new ID with the same DNS server range as the old ID and fill in DDNS then delete the old ID.

      • Corey_Matthews
      • 4 days ago
      • Reported - view

       only issue is it was setup as IP through  router only and i dont have remote access to my router to login

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  • 4 days agoLast active
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