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Wrong renewal date set for my account

Hello,

I tested NextDNS premium back in January and February and then I stopped it. Now, this month, I went for Premium again and this time I went for 1 year subscription. To my surprise, instead of giving me one year, it says, I need to renew again on March 2024. I sent an email to billing@nextdns.io on December 23, 2023 but I haven't heard back from anyone.

Can anyone from NextDNS please fix the renewal date on my account?

1 reply

null
    • SKM
    • 10 mths ago
    • Reported - view

    I am really at a loss now. I haven't heard back from anyone, no one replied to my emails I sent, and no one seems to even check this forum. It seems I made a mistake paying for a year upfront as I am only getting 3 months instead of 12 months. The renewal date is showing March 22, 2024.

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