No response from NextDNS

Hi,

Since 11:26 (CEST) 29/10/2022, I'm getting no response from either of the NextDNS servers linked to my ip address.

45.90.28.158

45.90.30.158

are the two addresses I have tested.

I've a second profile that uses

45.90.28.63

45.90.30.63

but I've the same issue there also.

If I change to google public DNS 8.8.8.8, I am able to resolve names without issue.

A trace route to NextDNS times out after a few hops (first two hops edited as they are fixed public)

tracert 45.90.28.158

Tracing route to dns1.nextdns.io [45.90.28.158]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  a.b.c.d
  2     4 ms     2 ms     3 ms  w.x.y.z
3 7 ms 4 ms 3 ms bras-02str.bxl.be.edpnet.net [213.219.132.31]
4 5 ms 5 ms 6 ms router02.bruix.be.edpnet.net [212.71.11.53]
5 4 ms 4 ms 7 ms be6793.rcr21.bru01.atlas.cogentco.com [149.38.1.97]
6 9 ms 6 ms 8 ms be3676.ccr41.ams03.atlas.cogentco.com [154.54.57.177]
7 14 ms 7 ms 7 ms kpn.fra03.atlas.cogentco.com [130.117.14.10]
8 7 ms 8 ms 8 ms melbikomas-ic350933-adm-b10.ip.twelve99-cust.net [62.115.182.139]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

A trace route to Google public DNS works the whole way:

tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  a.b.c.d
  2     4 ms     3 ms     3 ms  w.x.y.z
3 7 ms 4 ms 5 ms bras-02str.bxl.be.edpnet.net [213.219.132.31]
4 6 ms 4 ms 4 ms router02.bruix.be.edpnet.net [212.71.11.53]
5 11 ms 11 ms 12 ms router01.adamtel.nl.edpnet.net [212.71.11.58]
6 13 ms 12 ms 11 ms 213.219.134.236.res.static.edpnet.net [213.219.134.236]
  7    10 ms    11 ms    11 ms  142.251.70.127
  8    11 ms     9 ms    10 ms  142.251.48.175
  9    10 ms    11 ms    10 ms  dns.google [8.8.8.8]

Trace complete.

Is there a support chat bot/email? I recall there used to be a chat bot, but it is gone now.

Does anyone have any suggestions?

Thanks in advance!