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No answer from sales@nextdns.io?

Anyone knows if NextDNS is alive? I've written them (sales@nextdns.io) two emails (14 April and 21 April) but no answer.

12 replies

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    • Pradeep
    • 1 yr ago
    • Reported - view

    As someone who recently subscribed to Next DNS, posts like this make me worry a bit. 

      • RandomThing223
      • 1 yr ago
      • Reported - view

      Pradeep they dont reply to emails at all. 

      • First_and_Last_Name
      • 11 mths ago
      • Reported - view

      Pradeep As long as you don't run into _any_ issues, you'll be fine, but definitely keep in mind that there's no support. Maybe, just avoid annual plans, in case it stops working for you. There are alternative DNS options that offer support though if that's a requirement for you.

    • Noel_Reynolds.1
    • 1 yr ago
    • Reported - view

    I use NextDNS and its fine, BUT sales@ don't reply.

    I tried to email them for a business account twice and nothing, so they lost £1000+

      • Simon_Gade
      • 1 yr ago
      • Reported - view

      Noel Reynolds Thanks for this. It does worry me a lot, though. Do they not have any support at all?

      • Noel_Reynolds.1
      • 1 yr ago
      • Reported - view

      Simon Gade it seems they don't support cheap home users like us.  Only the community pages.  Businesses had there own I'm a address to get support on, so I assume it's better.  Far from ideal.....

      • bford
      • 11 mths ago
      • Reported - view

      Just an update from December of 2023 - I upgraded my account to the higher, monthly paid tier *just so I could get email support* from business@nextdns.io ...

      ... and they do not respond to that email address.

      ALSO, FWIW, that email address (business@nextdns.io) is just a gmail account. They do not have their own email servers or run a ticket system - they're just using gmail like any old non-technical end-user out in the world.

    • Simon_Gade
    • 1 yr ago
    • Reported - view

    So, I have a question regarding the business plan – does anyone know how I get them to answer that?

    • losnad
    • 1 yr ago
    • Reported - view

    Billing

    For billing questions that can’t be asked publicly here, you can send us an email at billing@nextdns.io.

    Support for Business & Education plans only

    Send us an email at either business@nextdns.io or education@nextdns.io.

    https://help.nextdns.io/t/p8hmv0z/how-to-get-help-or-report-issues

      • bford
      • 11 mths ago
      • Reported - view

      Hello I am a paying BUSINESS plan user - I have resent the same email question three times now with no response.

      Since you are using gmail, can you PLEASE check your spam folder for our email(s) - look for the word RESEND in the subject line.

      I think our (very simple) support request is getting caught in gmail spam folder.

      Thanks.

    • Adam_Sewall
    • 11 mths ago
    • Reported - view

    Same - we have an opportunity for 10's of thousands of endpoints - moving from one product to Next DNS - so yeah definitely concerned! Never heard back...assume this is a non-monitored email.

    • bshogeman
    • 10 days ago
    • Reported - view

    Thanks a lot for all answers here. I use NextDNS private and it is a great product for home use.
    Now I want to look in using it for our schools but even contacting sales seems hard. And indeed you never get any reply. Not even if you say you have 7000 users and want to pay for their services.

    I think I must look further then NextDNS. If support is that hard to get and even sales is unreachable. Then they really don't want to sell anything! @NextDNS The support and sales really needs improvements.  Your product is great but there are no support or contact options at al that work.

    The payed subscription say there is support by email. But how to get support when nobody answers the mail??

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