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For the past couple of weeks, I can't log into my bank

I have been unable to log into my bank mobile app (android and iPhone) from my home internet provider for the last 2-3 weeks. As soon as I turn off the wi-fi, everything works fine. Can someone tell me what to do, where to dig?

These apps:

https://play.google.com/store/apps/details?id=com.abnamro.nl.mobile.payments&hl=en&gl=US

https://apps.apple.com/us/app/abn-amro/id439728011

url: abnamro.nl

9 replies

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    • iOS Developer
    • Rob
    • 1 yr ago
    • Reported - view

    Somebody else posted problems with the same bank about a week ago:

    https://help.nextdns.io/t/h7yq3tx/i-cant-use-my-bank-abn-amro-mobile-app-doesnt-work-website-is-extremely-laggy

    Come to think about it, his name was - it was you (Damn…)

    Why doublepost?

      • Max.5
      • 1 yr ago
      • Reported - view

       Yes, I apologize for that, but I really have to turn NextDNS off many times a day to use the bank (app and website). Something must have broken about three weeks ago. And I've switched all the settings and turned off all the filters, nothing has fixed the problem.

    • Max.5
    • 1 yr ago
    • Reported - view

    Can someone please confirm this issue? For example, I also can't open this link on any browser and device:

    https://help.salesforce.com/

      • iOS Developer
      • Rob
      • 1 yr ago
      • Reported - view

       That link opens fine on my iPad, with NextDNS active.

      • Max.5
      • 1 yr ago
      • Reported - view

      also this https://www.sony.nl/

      disable nextDNS - instantly loaded

      with nextDNS - infinite loading and then timeout error

      This is very strange, I'm using NextDNS for years, also working in IT for 10 years and I can't understand what is going on here.

       

      I'm in the Netherlands, could it be related somehow?

      • iOS Developer
      • Rob
      • 1 yr ago
      • Reported - view

       The Dutch Sony website also loads fine here, with NextDNS enabled.

    • Max.5
    • 1 yr ago
    • Reported - view

    Okay, I set NextDNS on MacOS as IPv6 DNS, now it works good (also Profile works good, but not NextDNS MacOS app). But on Android I still need to use DNS-over-TLS/QUIC host, with the same timeout issues. 

    • Max.5
    • 1 yr ago
    • Reported - view

    I figured out the problem a bit, my internet provider has IPv6 support and if I turn it off all the problems go away. What could be the incompatibility, when I'm using the host fro NextDNS, instead of IPv6?

    • Blackstone230.1
    • 1 yr ago
    • Reported - view

    Hi Max,

    Possible IPV6 issue during implementation around the world so IPV4 &IPV6 is working with a "kind of compatibility" but IPV4 still has priviledge as both cannot works together because they are not compatible

    If IPV6 is active from your ISP, then you have two options:

    Disable IPV6  from the OS (Windows, IOS, Android, Linux)

    Recomended:  should enable IPV6 from OS (Windows, IOS, Android, Linux). Also you'll increase the speed and performance.

    Note: If you have a personal router you should enable/disable it too.

    Then you should setup NextDNS IPV6 servers on personal router and/or OS (Windows, IOS, Android, Linux)

     

    Regards!

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