NextDNS outages - it is a daily routine now

Jonathan_Selea
3 yrs agoThu, March 3, 2022 at 6:57 PM UTC
18replies

NextDNS has been reliable, fast and really really great for me and my family - until January this year.

Something is not alright with the infra at NextDNS - daily outages both on UDP port 53 is now a common theme.

It first started with outages with DoT, and I reported the issue several times. Now the issue is affecting DoT, DoH and "normal" DNS over UDP.
This week, has been real bad. Forcing me to stop using it so I actually can work.

Please fix this, or atleast COMMUNICATE with your customers that is paying for the service. Provide us with tools that we can run periodically and submit reports with it.

My ISP is Telia, and I can confirm that other DNS-servers works - so it is not my connection that is borked.

I can't recommend nextdns to people or companies anymore, those who I recommended to use it last year have now switched back to google and cloudflare.

Here is the logs, the posting functionality does not even work...

╰─➤  sh -c 'sh -c "$(curl -s https://nextdns.io/diag)"'
Welcome to NextDNS network diagnostic tool.
This tool will download a small binary to capture latency and routing information
regarding the connectivity of your network with NextDNS. In order to perform a
traceroute, root permission is required. You may therefore be asked to provide
your password for sudo.
The source code of this tool is available at https://github.com/nextdns/diag
Do you want to continue? (press enter to accept)
Testing IPv6 connectivity
  available: false
Fetching https://test.nextdns.io
  Fetch error: Get "https://test.nextdns.io": dial tcp 86.106.103.153:443: i/o timeout
Fetching PoP name for ultra low latency primary IPv4 (ipv4.dns1.nextdns.io)
Fetch error: Get "https://dns.nextdns.io/info": dial tcp 188.172.192.71:443: connect: connection timed out
Fetching PoP name for ultra low latency secondary IPv4 (ipv4.dns2.nextdns.io)
  edis-cph: 9.814ms
Fetching PoP name for anycast primary IPv4 (45.90.28.0)
Fetch error: Get "https://dns.nextdns.io/info": dial tcp 45.90.28.0:443: connect: connection timed out
Fetching PoP name for anycast secondary IPv4 (45.90.30.0)
Fetch error: Get "https://dns.nextdns.io/info": dial tcp 45.90.30.0:443: connect: connection timed out
Pinging PoPs
  edis-cph: 9.857ms
  anexia-osl: 14.568ms
  zepto-sto: 19.114ms
  anexia-sto: 19.16ms
  melbicom-rix: 28ms
  edis-rix: 27.783ms
  anexia-ams: 29.261ms
  vultr-ams: 27.61ms
  zepto-osl: 29.522ms
Traceroute for ultra low latency primary IPv4 (188.172.192.71)
    1  192.168.2.254    0ms   0ms   0ms
    2    81.235.16.1    1ms   0ms   0ms
    3  81.228.91.100    7ms   7ms   7ms
    4  81.228.89.188    8ms   7ms   7ms
    5   81.228.84.95    7ms   8ms   8ms
    6 62.115.123.158    8ms   8ms   8ms
    7 62.115.159.210    8ms   8ms   8ms
    8    94.16.22.32    8ms   8ms   8ms
    9                   *     *     *
   10                   *     *     *
   11                   *     *     *
   12                   *     *     *
   13                   *     *     *
   14                   *     *     *
   15                   *     *     *
   16                   *     *     *
   17                   *     *     *
   18                   *     *     *
   19                   *     *     *
   20                   *     *     *
Traceroute for ultra low latency secondary IPv4 (192.36.27.86)
    1  192.168.2.254    0ms   0ms   0ms
    2    81.235.16.1    1ms   1ms   1ms
    3  81.228.91.100    8ms   7ms   7ms
    4  81.228.89.188    7ms   7ms   7ms
    5   81.228.84.95    7ms   7ms   7ms
    6 62.115.123.158    8ms   8ms   8ms
    7   62.115.143.6    9ms  12ms  12ms
    8  62.115.134.81    9ms   9ms   9ms
    9 213.248.89.119    9ms   9ms   9ms
   10                   *     *     *
   11                   *     *     *
   12   192.36.27.86    9ms   9ms   9ms
Traceroute for anycast primary IPv4 (45.90.28.0)
    1  192.168.2.254    0ms   0ms   0ms
    2    81.235.16.1    1ms   0ms   0ms
    3  81.228.91.100    7ms   8ms   8ms
    4  81.228.89.188    7ms   7ms   7ms
    5   81.228.84.95    7ms   8ms   8ms
    6 62.115.123.158    8ms   8ms   8ms
    7   62.115.143.6   21ms  22ms  20ms
    8  62.115.134.79   17ms  17ms  17ms
    9 62.115.118.107   17ms  17ms  17ms
   10  62.115.163.50   18ms  18ms  18ms
   11 212.103.51.241   18ms  18ms  18ms
   12  45.11.107.151   18ms  18ms  18ms
   13     45.90.28.0   18ms  18ms  18ms
Traceroute for anycast secondary IPv4 (45.90.30.0)
    1  192.168.2.254    0ms   0ms   0ms
    2    81.235.16.1    1ms   0ms   1ms
    3  81.228.91.100    8ms   7ms   7ms
    4  81.228.89.188    7ms   7ms   7ms
    5   81.228.84.95    7ms   8ms   8ms
    6 62.115.123.158    8ms   8ms   8ms
    7 62.115.159.210    8ms   8ms   8ms
    8    94.16.22.32    8ms   8ms   8ms
    9                   *     *     *
   10                   *     *     *
   11                   *     *     *
   12                   *     *     *
   13                   *     *     *
   14                   *     *     *
   15                   *     *     *
   16                   *     *     *
   17                   *     *     *
   18                   *     *     *
   19                   *     *     *
   20                   *     *     *
Do you want to send this report? [Y/n]: y
Optional email in case we need additional info: admin@domain.tld
Post unsuccessful: status 400
{"error":"0: instance.Test requires property \"Client\"\n"}#

- Jonathan_Selea
- 3 yrs agoThu, March 3, 2022 at 7:03 PM UTC
- Reported - view
AS 3301
- Jonathan_Selea
- 3 yrs agoThu, March 3, 2022 at 10:05 PM UTC
- Reported - view
I am pretty convinced that the issue started when the web3 support was added into nextdns. Maybe some resolvers are overloaded....

However, I have now canceled my plan, after almost two years. Feels really sad but I feel that I have not choice.
- NextDNs
- 3 yrs agoThu, March 3, 2022 at 11:27 PM UTC
- Reported - view
Please share your IP in DM so we can investigate.
- Jonathan_Selea
  
  3 yrs agoFri, March 4, 2022 at 7:57 AM UTC
  
  Reported - view
  NextDNS I have shared it a couple of times, but not really gotten any communication back.
- Jonathan_Selea
  
  3 yrs agoWed, March 9, 2022 at 8:24 AM UTC
  
  Reported - view
  NextDNS
  Do you have any more tools to report and diagnose outages?
  
  Since the one that you already provide does not work that good.
  As I said before, I want to provide more information - but NextDNS seems unwilling to collaborate in order to find the issue.
- NextDNs
  
  3 yrs agoWed, March 9, 2022 at 2:01 PM UTC
  
  Reported - view
  Jonathan Sélea the diag as been fixed. You should be able to submit a report.
- S_P
- 3 yrs agoFri, March 4, 2022 at 11:08 AM UTC
- Reported - view
For the first time (ever) I had an outage yesterday, and then again just now. I've shared my IP address via DM.
- Jonathan_Selea
- 3 yrs agoSun, March 13, 2022 at 2:07 PM UTC
- Reported - view
So I had to disable "private DNS" on some android devices this morning, since they had this issue aswell.
- Jonathan_Selea
- 2 yrs agoSun, March 27, 2022 at 3:21 PM UTC
- Reported - view
Any news regarding this?
Is the NewDNS staff not able to answer here on this forum? Or is this forum only for users communicating with other users?
- Network Engineer
- Xion_kzn
- 2 yrs agoMon, April 4, 2022 at 9:11 AM UTC
- Reported - view
I'm having the same problem. Sent the staff a DM with no response. Sent them another this morning as the problem is back again.
- Network Engineer
- Xion_kzn
- 2 yrs agoThu, April 21, 2022 at 1:43 PM UTC
- Reported - view
The problem is back (started 20 min ago).

No response or reply from NextDNS on any of my DM's for the last few months.

This is very very bad customer service, and I'm a paying customer...
- Bennet_K
- 2 yrs agoSat, April 23, 2022 at 4:37 PM UTC
- Reported - view
Hi, I have the same problem since January. I have daily outage that last for a couple minutes, especially in the evenings (Past 4 p.m., CEST UTC/GMT +2 hours).

When it happens, the connection to the DNS-Server will first get slower and the latency will go up. Than there will be the outage and when the connection is restored, the latency will stay on a high level until the next day.:

https://nextdns.io/diag/40d1dd90-c323-11ec-8481-676889dfe9b3

Normally the latency should be down to around 10ms.

Thanks for your help in advance!
- Ivica_Skarec
- 2 yrs agoMon, April 25, 2022 at 10:42 AM UTC
- Reported - view
Im geting alot of this lately at several locations and customers started compling,for example this location has good fibre connection 200/200mbit and its runing on Mikrotik router.I already contacted mikrotik with logs they told me nothing wrong their side, its nextdns servers that are having issues.

https://nextdns.io/diag/604b0860-c484-11ec-a469-09d937cbeb62
- Network Engineer
- Xion_kzn
- 2 yrs agoWed, June 1, 2022 at 6:11 AM UTC
- Reported - view
And here we go again. NO REPOSE FROM NEXTDNS DNS SERVERS (and also the NextDNS staff, go figure).

DNS has been down since 06h10 this morning. It's now 08h10.

Running on Quad9 once again until NextDNS or the staff wakes up
- Pro subscriber ✓
  
  DynamicNotSlow
  
  2 yrs agoWed, June 1, 2022 at 3:48 PM UTC
  
  Reported - view
  Jaco Marais I switched to Quad9 since weeks already too and never look back. It just works
- Network Engineer
  
  Xion_kzn
  
  2 yrs agoWed, June 8, 2022 at 7:26 AM UTC
  
  Reported - view
  DynamicNotSlow if only it had the same functionality at NextDNS, or another provider. If you do find an alternative, please let me know?
- Pro subscriber ✓
  
  DynamicNotSlow
  
  2 yrs agoWed, June 8, 2022 at 6:12 PM UTC
  
  Reported - view
  Jaco Marais I can only recommend Quad9 but you can a look at new Adguard DNS (beta).
- Network Engineer
  
  Xion_kzn
  
  2 yrs agoWed, June 15, 2022 at 7:51 AM UTC
  
  Reported - view
  DynamicNotSlow thank you for the tip. I will look into that.

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2 yrs agoWed, June 15, 2022 at 7:51 AM UTCLast active
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NextDNS outages - it is a daily routine now

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