Pro Account wrong password and mail not recived

Hello @nextdns,

I have a NextDNS Pro account registered with emilianoo@tiscali.it.
Unfortunately, I can no longer log in: the system reports “incorrect password” and I never receive the password reset email when I use the reset form.

What I already tried:

• Checked all folders (Inbox, Spam, Junk, Promotions).

• Verified the email address is correct.

• Tested with different browsers, devices, and incognito mode.

• Cleared cache and cookies.

• Contacted support multiple times and opened a ticket (refused due to “too long response times”).

Current situation:

• I have an active Pro subscription (I can provide payment proof).

• My account remains inaccessible, and I cannot reset the password.

Request:

1. Please re-enable my access or resend the reset password email to emilianoo@tiscali.it,

2. OR migrate my active Pro plan to a new email/account I will provide,

3. OR issue a refund if neither of the above is possible.

I can immediately provide:

• Screenshot of the login error

• Payment receipt

• Ticket ID from previous attempts

Please help me restore access to my Pro account.

Thank you in advance,
User: emilianoo@tiscali.it