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Paid, but not activated

I used over the free amount and signed up this morning for the yearly service. I still see the red banner saying "You have made more than 300,000 queries this month and all features have been disabled. Subscribe to continue using NextDNS.".

How Long does it take to activate the paid service. The receipt in under my account.

4 replies

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    • romain
    • 3 yrs ago
    • Reported - view

    Can you send us an email at billing@nextdns.io from the email you used with NextDNS so we can check this out?

    • Tony.1
    • 3 yrs ago
    • Reported - view

    I sent an email this morning but I did not get an auto response.  Should I have gotten one?

      • romain
      • 3 yrs ago
      • Reported - view

      Tony Our response bounced with your email provider somehow, but long story short: fixed (rare BitPay issue).

    • Tony.1
    • 3 yrs ago
    • Reported - view

    Great, thanks!

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  • 3 yrs agoLast active
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