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Refund

Hi @NextDNS,

I've emailed sales and billing@nextdns.io for a prorated refund on my annual plan and received no response in a week. Any tips for how to reach someone?

Thanks

16 replies

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    • First_and_Last_Name
    • 1 yr ago
    • Reported - view

    Bump for visibility. Still haven't had any response from anyone.

    • First_and_Last_Name
    • 1 yr ago
    • Reported - view

    Hello?

    • Vino
    • 1 yr ago
    • Reported - view

    why refund tho?

      • First_and_Last_Name
      • 1 yr ago
      • Reported - view

       

      Because I was getting SERVFAIL randomly and there's no support available anymore. This is an abandoned service. It's good if you have no issues, but if you run into issues, you're completely out of luck.

      I've switched to a competing service that offers support.

      • First_and_Last_Name
      • 1 yr ago
      • Reported - view

       controld, and it's been great so far. They have a month long free trial to test them out. UI isn't my favorite, but functionality and speed is the same, and their support is amazing.

    • Lazy_Cat
    • 1 yr ago
    • Reported - view

    No one replying here man. I also posted issue few days ago.

    • Lazy_Cat
    • 1 yr ago
    • Reported - view

    These f u c k i n g scammers no support for us. I never pay for them again.

    • First_and_Last_Name
    • 1 yr ago
    • Reported - view

    And sending back to top.... 

    • BCE
    • 1 yr ago
    • Reported - view

    *returns to McDonalds two months after ordering from the drivethru at 11:59PM on a Sunday.*

    "Hey guys, I need to return my McChicken.  I only ate a sixth of it, then I decided to go with the Speedway Nachos because they said Hello when I walked in. Hurry up I need my dollar back. You owe me a refund."

      • First_and_Last_Name
      • 1 yr ago
      • Reported - view

      EntropyReservoir In this example, they gave you 1/6th of the food and the remainder was missing as it stopped working for me. Maybe consider how you're contributing to this conversation before replying?

      • Person.1
      • 1 yr ago
      • Reported - view

       s..t posting. I wanted refund immediately when realized that I was charged for the next year — I didn't remove a payment method by mistake.

    • Person.1
    • 1 yr ago
    • Reported - view

    The same. NextDNS ignored two my requests.

      • First_and_Last_Name
      • 1 yr ago
      • Reported - view

       Yep, I think this thread is useful as a persistent reminder that no one should begin to use this service. It's highly unlikely that anyone will ever bother giving a refund at this point.

    • BKhook
    • 1 yr ago
    • Reported - view

    I've been trying to reach them as well with no luck here,r Reddit or billing@nextdns.io. All I want to do is pay for another year. The system takes my card says it will charge it that day but doesn't as far as I can see and then reverts back to my expired date on my account. I really like NextDNS, they have worked really well for me for the past year and a half.

    • First_and_Last_Name
    • 1 yr ago
    • Reported - view

    It's been 7 months since I first opened this thread and I felt it was important to revive this thread, so everyone knows this is very much a DEAD product with 0 support.

    • Person.1
    • 1 yr ago
    • Reported - view

    The same is actual for me. Nobody answered to my refund request.

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