Charged for 21,90€ whereas invoice is 19,90€

Hi,

I subscribed to the annual plan of nextdns on 08/01.

The invoice amount I retrieved from the "my account" tab is 19,90€ but I was charged for 21,90€ (bank account extract attached).

I tried to reach billing@nextdns.io 08/04 but nobody answered so far...

I could use a little help to get back those extra 2€.

Thanks in advance.

- Pierre_Violet
- 8 mths ago
- Reported - view
This is unbelievable : is there still anybody at NextDNS, since my email regarding a wrong bank debit has not been replied yet, 25 days later... I guess I will have to alert the competent authorities.

Regards
- Dennis_Bailey
  
  8 mths ago
  
  Reported - view
  I feel your pain. Look at the thread I started regarding "why is Next DNS charging me". Because they wouldn't reply in any sort of responsible manner I had to report fraud on my credit card, and go through the pain of setting up all my automatic payments to a new card number. I hope I found them all.
- Pierre_Violet
- 8 mths ago
- Reported - view
Nobody from NextDNS got in touch with me on this matter. As a telecom engineer for more than 30 years, I never saw such a pitiful customer service. So I just filled a fraud complain on the French DGCCRF website. Lets go this path then...
- nicofnt
- 7 mths ago
- Reported - view
Hi, I was recently charged two times in few days for my annual nextdns subscription (19.90x2=39.80 euros).

I hope to have my money back, till now no answer from them.

Content aside