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Charged for 21,90€ whereas invoice is 19,90€

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Hi,

I subscribed to the annual plan of nextdns on 08/01.

The invoice amount I retrieved from the "my account" tab  is 19,90€ but I was charged for 21,90€ (bank account extract attached).

I tried to reach billing@nextdns.io 08/04 but nobody answered so far...

I could use a little help to get back those extra 2€.

Thanks in advance.

4 replies

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    • Pierre_Violet
    • 1 yr ago
    • Reported - view

    This is unbelievable : is there still anybody at NextDNS, since my email regarding a wrong bank debit has not been replied yet, 25 days later... I guess I will have to alert the competent authorities.

     

    Regards

      • Dennis_Bailey
      • 1 yr ago
      • Reported - view

       I feel your pain.  Look at the thread I started regarding "why is Next DNS charging me".  Because they wouldn't reply in any sort of responsible manner I had to report fraud on my credit card, and go through the pain of setting up all my automatic payments to a new card number.  I hope I found them all.  

    • Pierre_Violet
    • 1 yr ago
    • Reported - view

    Nobody from NextDNS got in touch with me on this matter. As a telecom engineer for more than 30 years, I never saw such a pitiful customer service. So I just filled a fraud complain on the French DGCCRF website. Lets go this path then...

    • nicofnt
    • 1 yr ago
    • Reported - view

    Hi, I was recently charged two times in few days for my annual nextdns subscription (19.90x2=39.80 euros). 

    I hope to have my money back, till now no answer from them. 🙃 

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  • 1 yr agoLast active
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