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Qobuz Streaming issues when using NextDNS

Hi New customer here been using it about a month. I signed up for a year recently and have noticed that streaming music from the french service  Qobuz I now experience constant dropouts through out all apps that access the streams, this being their own apps and other 3rd party access via their API streams. I have never had any issues with Qobuz in 4 years of using it.  If I switch back to pointing to my ISP or Cloudflare or Googles DNS servers all is fine again. What could be causing this issue? I am in the UK and using Unifi networking gear. Had this issue using the CLI on my USG3 router or just setting DNS of the router to point to your DNS servers.  Not very happy as I have no idea what to do to work out why. If this doesnt work I am going to have to cancel as streaming music is very important to me. 

 

Any help would be useful. Thanks

9 replies

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    • Mango_Scarf
    • 10 mths ago
    • Reported - view

    Recommending you to use another dns like adguard or sum, you wont get official heel here

      • Simon_Arnold
      • 10 mths ago
      • Reported - view

      Miixms  this is a paid service how do I get support?

    • Hey
    • 10 mths ago
    • Reported - view

    You can use something like OISD or HaGeZi Pro to see if there is something being blocked by an aggressive filter that may be causing the issues.

    If that doesn't work you can disable Anonymized EDNS Client Subnet to see if that possibly fixes the issue And at worse you could disable all the filters and EDNS to see if that fixes it to at least have an idea of what exactly is causing the issue.

      • Simon_Arnold
      • 10 mths ago
      • Reported - view

      Hey  so turn all the protection off I am paying for seems a bit drastic. But will try it. But then what? Do they not have support to sort out user issues?

      • Hey
      • 10 mths ago
      • Reported - view

      Simon Arnold I mean Anonymized EDNS Client Subnet is meant to get you connected to the closest CDNs without giving your IP away to the said CDNs if it's turned off it won't give any approximate IP data (With the option on from what I understand it gives an approximate IP so if it's 192.168.1.1 it'll give 193.168.1 as the subnet so the service knows that hey you're from the Texas instead of your street.)

      For using a more lenient filter, I'd recommend it either way as otherwise with any DNS service, if it blocks domains while not being accurate it just causes more headache instead of making anything easier.

      So the EDNS option I keep on myself but it's worth trying with it off since it has to do with CDNs but I would recommend having one of the two filters either way no matter the situation.

    • Simon_Arnold
    • 10 mths ago
    • Reported - view

    Here my diagnostics.

    https://nextdns.io/diag/ad6f4210-06ae-11ee-8a48-53c0cb1f20b0

    • Michael_8
    • 10 mths ago
    • Reported - view

    This is a public forum.

    Please don't drop your logs here. They can contain your private IP. Get in contact with support and sent it to them trough the mail.

    • Simon_Arnold
    • 10 mths ago
    • Reported - view

    I cant edit my post to remove it

      • Hey
      • 10 mths ago
      • Reported - view

      Simon Arnold Your IP is hidden in the diag as "Redacted" the only bit of personally somewhat identifiable data is that you're using Virgin Media but that shouldn't be much even if someone had ill intent.

      As for the other IP addresses there, the first is your local router IP, then the hops it takes to reach NextDNS servers, so again nothing identifiable as there are likely thousands if not millions of Virgin Media users who go through those hops.

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Content aside

  • 10 mths agoLast active
  • 9Replies
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