Helpdesk Support Ticketing
You really need a helpdesk system to provide support. This community model is terrible. I want to put a ticket it, and track a ticket and not keep trying to follow a forum style response to issues. Been days and no real support. At this point, feels like I wasted $20 per year for this service.
2 replies
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Agree 100%. I've been using NextDNS for about 4 years, and last weekend I experienced an outage. All they offer is support on a public forum, and I got more help from community members than NextDNS themselves, and I never did get a proper diagnosis of the issue. See for yourself: https://help.nextdns.io/t/m1ypk4j/outage
As a result, I've cancelled my subscription and am switching to ControlD, which is only £3 more per year, and they have proper support with help desk tickets, etc. This is a paid service and customers deserve more than this.
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Yeah, at this point I am giving up on this. Wish I wouldn't had pre-paid, but it worked fine for a couple of months.
Content aside
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