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Brazilian e-commerce site (Magazine Luiza) not accessible with NextDNS enabled

Hello NextDNS Support Team,

 

I'm experiencing an issue accessing the Brazilian e-commerce website Magazine Luiza (magazineluiza.com.br and m.magazineluiza.com.br) when NextDNS is enabled.

 

Problem details:

 

Website: https://m.magazineluiza.com.br/busca/panela+ceramica/

 

Issue: The site doesn't load properly or is completely inaccessible

 

Location: Brazil

 

Device: [mention your device/browser]

 

What I've already tried:

 

Added magazineluiza.com.br and m.magazineluiza.com.br to the allowlist

 

Added magalu.com.br to the allowlist

 

Cleared browser cache and cookies

 

The site works perfectly when NextDNS is disabled

 

Additional information:

Magazine Luiza is one of Brazil's largest e-commerce platforms, similar to Amazon in the US. This appears to be a recurring issue with Brazilian e-commerce sites that use multiple third-party services for analytics, payments, and CDN delivery.

 

Could you please investigate which domains or services are being blocked that prevent proper functionality of this website? This would help not only me but other Brazilian users who might face the same issue.

 

Thank you for your assistance.

6 replies

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    • losnad
    • yesterday
    • Reported - view

    Adding to the «Allowlist» domains that are not blocked is pointless. 

    Just because it is the largest company doesn't mean it is not full of nasty trackers. 

    Try to add this to the «Allowlist» 274488p.ha.azioncdn.net wait 5 minutes and try to see if it is working.

      • Sleder
      • yesterday
      • Reported - view

       Hello,

       

      I followed the process as described, adding the domain 274488p.ha.azioncdn.net to the Allowlist. After waiting for 5 minutes, I checked again, but the website remained inaccessible.

       

      I have attached a screenshot showing that the domain is included in the Allowlist. However, this did not resolve the issue.

       

      Please let me know if there are any further steps I should take.

    • R_P_M
    • yesterday
    • Reported - view

    I don't have any issue accessing the site (www.magazineluiza.br) from the UK while using NextDNS.

    I did see a captcha to verify you are not a robot before it loaded. Maybe that bit got blocked for you?

    • losnad
    • 11 hrs ago
    • Reported - view

    I blocked everything except for: 

    «magazineluiza.com.br and»

    «mlcdn.com.br»  and it is working after you check the «I'm not a robot» box like R P M  said. If you check the logs and no domain from these two is blocked it should work. 

    One more thing you can check, I don't know how did you set up the DNS, try to put the NextDNS without the profile (use just this: «dns.nextdns.io»), for example in browser DNS settings, to see if it working or not. 

      • Sleder
      • 8 hrs ago
      • Reported - view

       

      I have whitelisted the following domains:
      magazineluiza.com.br and mlcdn.com.br, but I still haven’t had any success.
      When I tried to access the site myself, the captcha (the “I’m not a robot” checkbox) didn’t even appear.

      As suggested, I checked the logs and confirmed that neither of these domains is being blocked.
      I also tried changing the DNS configuration—I used only the NextDNS address (dns.nextdns.io) as the DNS server in the browser settings, but this did not resolve the issue either.

    • losnad
    • 2 hrs ago
    • Reported - view

    I tried with multiple VPN from different countries and it is working fine.

    Like I said, if it's not blocked in logs adding to the «Allowlist» does not change anything. 

    All I can think of is that it is something to do with the browser. Maybe try with different browser and/or different device. 

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