Reset password e-mail never received

Duy_LA
10 mths ago
9replies

Hello

I completely forgot my actual password and I need to reset it. I clicked on the lost password link, put my e-mail attached to my account but I still don't receive the mail.

I have seen some tickets with the same issue but no answer are put on them...

Anybody could help me please?

- Duy_LA
- 10 mths ago
- Reported - view
Hello

I get an E-mail from no-reply@forumbee.com explaining that I don't have any account attached to my e-mail.

I don't understand how my account doesn't exist. I have paid a PRO subscription with it.

Fortunately, I still have my connexion on my mobile. I can send you a screenshot of my account. My PayPal Account is linked to a different E-mail.

I have tried these 2 e-mails for password retrieval without success : I still don't get any E-mail with a link to reset my password...

Is it possible to have a private conversation with somebody of the support to solve my issue ?

Without any answer from you, I will create a new bug report...

Regards

Duy
- NextDNs
  
  10 mths ago
  
  Reported - view
  seems like you are conflating your nextdns account and help center account. Those are two different ones. Please make sure you go to https://my.nextdns.io to authenticate.
- Duy_LA
  
  10 mths ago
  
  Reported - view
  Yes I do... I am asking for renewing my password for my account https://my.nextdns.io.
  
  I click on le "lost password" link and I never receive the E-mail for reset it.
- NextDNs
  
  10 mths ago
  
  Reported - view
  you are probably using a different email. Please share a profile id owned by this account in DM.
- Duy_LA
  
  10 mths ago
  
  Reported - view
  OK PM sent
- Duy_LA
  
  10 mths ago
  
  Reported - view
  I have saved my invoice of my purchase of a Pro license. It's number is #D02ABE00-87B0-11EE-9223-69B6A6E6E28F and the account attached to this invoice in the one I put on the reset password request...
  
  I hope to get the issue resolved soon. For the moment I can still connect to my account with my mobile, but I would like to be able to connect to it from my other devices...
  
  And more important, I would like to be able to reset my password...
  
  Regards
- BigDargon
- 10 mths ago
- Reported - view
I still make a password reset request with gmail and hotmail. All received normal emails!

Please try to re-register with that email address, if you can register, it means that your email has been banned for violating the policy.
- Duy_LA
  
  10 mths ago
  
  Reported - view
  Thanks for your help, I've tried the 2 only e-mails that I could have used for registering my account...
- Duy_LA
- 10 mths ago
- Reported - view
Problem solved, thanks to the support.

Content aside

10 mths agoLast active
9Replies
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Reset password e-mail never received

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