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Internet Dropout Daily

Since I switched to paid NextDNS I am getting internet droputs at least once a day around 10am-11am MST.  The dropouts last for about 1-2 minutes and effect both wifi and ethernet connections simultaneously.  I have NextDNS setup at router level and not individual devices.  It takes down internet for all devices in home for both wifi and ethernet connections.  Is there some kind of NextDNS maintenance schedule going on during this time every day?  Is there a solution?  Why didn't this happen when I was using the free version?  Any help or advice is appreciated. 

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  • I am suffering with the same issues - it started with once a day, but now we experience this multiple times every day.

     

    dial tcp: lookup ipv4.dns2.nextdns.io on 10.69.69.1:53: read udp 10.69.69.17:50174->45.90.28.24:53: i/o timeout
    Fetching PoP name for anycast primary IPv4 (45.90.28.0)

    Like 1
      • DynamicNotSlow
      • Pro subscriber ✓
      • DynamicNotSlow
      • 2 mths ago
      • Reported - view

      Lana Jaeger stop posting your nonsense spam 

      Like
  • Also having this issue. I only was able to determine it as my work laptop has a different DNS

    Like
  • Same here. Can't even ping any NextDNS IP's from my static Public IP. But i am able to when I change my Public IP. It's as if NextDNS is blocking all comms from a specific IP for some reason and then after a few hours allows it again

    Like 1
    • Jaco Marais please provide the problematic IP in DM so we can investigate 

      Like 1
      • Jaco Marais
      • Network Engineer
      • Jaco_Marais
      • 3 mths ago
      • Reported - view

      NextDNS good day. I've sent a DM with the info as requested. The problem has returned today after being absent for about a month. Currently I'm not able to ping the DNS IP from that specific public IP

      Like
      • Jaco Marais
      • Network Engineer
      • Jaco_Marais
      • 3 mths ago
      • Reported - view

      Jaco Marais test results from ping.nextdns.io

       

      web4africa-nbo            78 ms

       

        garanntor-los            188 ms

       

        citynet-cai              238 ms

       

        navico-ruh               252 ms

       

        premiumrdp-ruh           275 ms

       

        edis-dxb                 300 ms

       

        anexia-dxb               316 ms

       

        zepto-jnb                 error

       

        anexia-jnb                error

       

        do-blr                    error

       

      anycast.dns1.nextdns.io error (anycast1)

       

      anycast.dns2.nextdns.io error (anycast2)

       

      dns1.nextdns.io error (ultralow1)

       

      dns2.nextdns.io error (ultralow2)

      Like
  • Follow up as it is happening again right now. I have a custom config setup through pfsense with both my DNS resolver set accordingly and dynamic DNS set on NextDNS. Any sort of DNS resolution gets no response from IPv4 or 6. This is the third day in a row

    Like 1
    • Michael Campbell can you please DM your IP?

      Like 1
  • Same issue here, am getting NXDOMAIN responses for common sites and this does appear to be happening throughout the day for me and seems to be getting more frequent. This has only occurred during the last week - since we completely lost connectivity due to a DoT change that was rolled back.

    Like
  • Just an update:
    Every device in our network that uses DoT/DoH continues to have this issues daily, while "normal" DNS works fine.
    These issues last between 10-30 minutes each time, and I am not always capable of running troubleshooting-tests from my PC every time it occurs.

    Is there any tool that NextDNS can provide that automatically can monitor the connection, and report outages? I would gladly run that 24/7 if that can help NextDNS find this very real issue that affect this service that I pay for - but can't use reliably anymore.

    Like 4
  • The problem is back (started 20 min ago).

    No response or reply from NextDNS on any of my DM's for the last few months. 

     

    This is very very bad customer service, and I'm a paying customer... 

    Like
  • Hi, I've been having the same issue for more than 3 weeks now since it started to become more obvious. I had no choice but to switch to a different DNS address for now since my connection keeps dropping every couple of minutes, surfing is horribly slow and it is just unusable.

    P.s. I had to use a different dns in order to access https://ping.nextdns.io kindly refer to the attached screenshot

    Like
    • Ken Abadilla please provide a https://nextdns.io/diag

      Like
    • NextDNS  Hello, hello. Can you pair your DNS service with the Adguard app? Or is it necessary to prescribe everything separately and not combine them together?

      Like
      • juliank
      • juliank
      • 2 mths ago
      • 1
      • Reported - view

      Adalyat_mamishev why should they do that if they have their own app’s

      Like 1
  • Hi guys,

     

    I'm using a paid account. We have the same outage since around 2 weeks, always 2-3 times a day between 12-14 MEST. Additionaly, there was no outage over the weekend. Maybe it's a weekday ghost :)

    I used the diag tool and sent the report. Here is the excerpt.

     

    Welcome to NextDNS network diagnostic tool.

     

    This tool will capture latency and routing information regarding

    the connectivity of your network with NextDNS.

     

    The source code of this tool is available at https://github.com/nextdns/diag

     

    Do you want to continue? (press enter to accept)

     

    Testing IPv6 connectivity

      available: false

    Fetching https://test.nextdns.io

      Fetch error: Get "https://test.nextdns.io": dial tcp: lookup test.nextdns.io: no such host

    Fetching PoP name for ultra low latency primary IPv4 (ipv4.dns1.nextdns.io)

    Fetch error: Get "https://dns.nextdns.io/info": dial tcp: lookup ipv4.dns1.nextdns.io: no such host

    Fetching PoP name for ultra low latency secondary IPv4 (ipv4.dns2.nextdns.io)

    Fetch error: Get "https://dns.nextdns.io/info": dial tcp: lookup ipv4.dns2.nextdns.io: no such host

    Fetching PoP name for anycast primary IPv4 (45.90.28.0)

    Fetch error: Get "https://dns.nextdns.io/info": dial tcp 45.90.28.0:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

    Fetching PoP name for anycast secondary IPv4 (45.90.30.0)

    Fetch error: Get "https://dns.nextdns.io/info": dial tcp 45.90.30.0:443: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

    Pinging PoPs

      error: Get "https://router.nextdns.io/?limit=10&stack=dual": dial tcp: lookup router.nextdns.io: no such host

      Traceroute error: lookup ipv4.dns1.nextdns.io: no such host

      Traceroute error: lookup ipv4.dns2.nextdns.io: no such host

    Traceroute for anycast primary IPv4 (45.90.28.0)

        1    192.168.1.1    4ms   4ms   4ms

        2 62.155.243.201    9ms   9ms   9ms

        3  217.0.194.154   14ms  15ms  13ms

        4  217.0.194.154   14ms  15ms  14ms

        5 80.157.128.214   15ms  16ms  14ms

        6    80.255.9.62   12ms  15ms  15ms

        7  156.146.32.41   19ms  15ms  14ms

        8                   *     *     *

        9                   *     *     *

       10                   *     *     *

       11                   *     *     *

       12                   *     *     *

       13                   *     *     *

       14                   *     *     *

       15                   *     *     *

       16                   *     *     *

       17                   *     *     *

       18                   *     *     *

       19                   *     *     *

       20                   *     *     *

       21                   *     *     *

       22                   *     *     *

       23                   *     *     *

       24                   *     *     *

       25                   *     *     *

       26                   *     *     *

       27                   *     *     *

       28                   *     *     *

       29                   *     *     *

       30                   *     *     *

    Traceroute for anycast secondary IPv4 (45.90.30.0)

        1    192.168.1.1    5ms   4ms   4ms

        2 62.155.243.201   10ms  12ms   8ms

        3  217.0.192.190   14ms  13ms  14ms

        4  217.0.192.190   15ms  13ms  13ms

        5 213.248.93.186   14ms  13ms  13ms

        6  62.115.14.117   15ms  15ms  14ms

        7                   *     *     *

        8                   *     *     *

        9                   *     *     *

       10                   *     *     *

       11                   *     *     *

    Like
  • And here we go again. NO REPOSE FROM NEXTDNS DNS SERVERS (and also the NextDNS staff, go figure). 

     

    DNS has been down since 06h10 this morning. It's now 08h10. 

     

    Running on Quad9 once again until NextDNS or the staff wakes up 

    Like
    • Jaco Marais please provide a https://nextdns.io/diag

      Like
      • Jaco Marais
      • Network Engineer
      • Jaco_Marais
      • 1 mth ago
      • Reported - view

      NextDNS i provided one above with no feedback. The problem resolved again after a few hours so Im not able to provide a new correct diagnostic report unfortunately. 

      Like
    • Jaco Marais I can’t find a diag from you in this thread. We also need a recent one in order to investigate.

      Like
      • Jaco Marais
      • Network Engineer
      • Jaco_Marais
      • 4 wk ago
      • Reported - view

      NextDNS i have just run another Diag. I'm not experiencing any issue at the moment, but I hope it helps:

       

      https://nextdns.io/diag/d56f3e60-e6fb-11ec-a234-1df5ce60521f

      Like
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