
Support for pro users.
It`s annoying that PRO users don`t get a special support service.
Email, chat, whatever , but you pay for a premium service, you must have premium support, ahead of all the orhers....
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Agree! When I first signed up, there was a support contact link somewhere on the site. It seems to be gone now. I just kinda figured when I signed up for subscription that there'd still be some kind of support mechanism. :-/
I'm hopeful that the lack of support options recently indicates NextDNS is growing and unable to handle direct support with their current staffing level, and they'll increase staffing level to return to direct support for paid subscribers.
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I was happy with the live chat module with soonventual response. The beta evolved nicely.
I GREATLY PREFER the cost of the paid service as is. I am super NOT interested in increasing this cost for the benefit of the few
Instead sell service plans to those PAID users who opt to purchase it separately. Amortize among that subset.