$20/year. One support contact would be >$8.

I could see a premium tier though - say $50/year gets you 2 support contacts per year. Or first 30 days email support. Or $20/incident support plan.

I'd like to echo the sentiment. As a paid subscriber, I'd really like some type of more direct support contact than through a forum style website.

Agree! When I first signed up, there was a support contact link somewhere on the site. It seems to be gone now. I just kinda figured when I signed up for subscription that there'd still be some kind of support mechanism. :-/

I'm hopeful that the lack of support options recently indicates NextDNS is growing and unable to handle direct support with their current staffing level, and they'll increase staffing level to return to direct support for paid subscribers.

Make the service free and charge for support!