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inadvertently deleted 2FA off of phone

email to support@nextdns.io says come here to solve having DELETED the 2FA for NextDNS off my phone.

w/o 2FA, one can not access nextdns account on new/different PC.

7 replies

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    • R_P_M
    • 2 wk ago
    • Reported - view

    Are you still logged in on another device?

      • Christopher_H
      • 2 wk ago
      • Reported - view

      I am able to access the my.nextdns.io DNS interface on a different PC, is this what you are referring to?

      • R_P_M
      • 2 wk ago
      • Reported - view

      Yes, are you able to access the 2FA details on that device? I've not set it up on my account so I'm not sure what is available.

      • Christopher_H
      • 2 wk ago
      • Reported - view

        yes, i can 'access;' the only options are "Recovery Codes" and [DISABLE 2FA]. So, am I to expect one is to DISABLE, then, RE-enable said 2FA to be provided with the QR code to then have the cellular telephone to add NextDNS to its list?

      • R_P_M
      • 12 days ago
      • Reported - view

      I guess so unless it’s in the recovery codes?

    • Christopher_H
    • 3 days ago
    • Reported - view

    alas, yes, with the REMOVAL/DISABLE of the 2FA (prompt for current pw) then re-Enable, one is presented with the new QR code.

      • R_P_M
      • 3 days ago
      • Reported - view

      OK, good to know if anyone asks this again in future.

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