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How to make NextDNS even better... My top 5 list.

This is just a friendly post how I think NextDNS can be even better in the future. I have used NextDNS since early betas, but now it has grown to a global service with paying customers that demands more and some things have not kept up with the fast growth.

I think most really would appreciate these five things:

  1. A better way to get support other than a discussion-forum. Posting full diagnostic-logs in a public forum is also not great for privacy. I liked the chat-function earlier where I always would get a personal answer within a few hours. DNS is such an important piece for a good Internet experience and especially with Premium/Business users that needs better/faster professional support.
  2. A roadmap what's upcoming. Now we can read hints in threads, but then weeks/months/quarters passes without any updates. Everything from new planned PoP's to new features and gui-improvements. Seems there is a lot of "will" but silence makes people frustrated and the feeling nothing happens.
  3. A dashboard with planned maintenance and current operation (map/dashboard showing servers online/offline, active/used PoP's, latency, operational disturbances etc.). Also a Twitter-feed with operation/status-notifications would be really nice.
  4. The CLI should be the flagship, but feels a bit lagging in development (log not working "Error: exit status 1", not selecting the best Ultralow-PoP, redundancy/switch-over not working if one PoP is going down, are some config-settings obsolete like using 'hardened privacy servers'?)
  5. Blocking-lists should be more actively maintained, adding new sources, remove old ones that never updates etc. Also more info/details about each feature under the "Security-tab", like what's the sources of 'Threat Intelligence Feeds" etc.

Is NextDNS still only driven and developed by two persons globally to handle everything from 24/7 operation, infrastructure, support, coding/development (server/clients) and the business?!

Keep up the good work!! 🙂👍

11 replies

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    • LagSeeN
    • 3 yrs ago
    • Reported - view

    I want better support. I posted the problem for 9 days, but no one has responded.

     After the annual plan expires I wouldn't renew if the support wasn't good enough.

      • Siam_Mehedi
      • 3 yrs ago
      • Reported - view

      LagSeeN probably because of high volume, there are way too many people who wants support.

      • Siam_Mehedi
      • 3 yrs ago
      • Reported - view

      juliank they want money!?!? They only cost like 2 buck per month, that’s just only two coffees worth, they are a small company with a large amount of consumers, dealing with them is tough, it takes time and patience to give them support, I can’t agree that they just only take money BUT, still, they provide us with many features just for two buck per month

      • Viktor_L_Takacs
      • 3 yrs ago
      • Reported - view

      LagSeeN It's a two-man operation. Be patient.

      • Hey
      • 3 yrs ago
      • Reported - view

      Viktor L. Takács I wouldn't think that's the case there is probably a team. But they can't add everything if they want to have standards. I would still think that some things should be added but we see it from the surface level. Something that's illogical for us could have many reasons for them not to add that function. I also asked for something and they said it could have negative impacts and logically it's understandable that they see that side of it. 

    • 🤖
    • MarkToon
    • 3 yrs ago
    • Reported - view

    I agree with all points listed 100%

    Considering this is a PREMIUM DNS sub, its lacking in quite a few surprising areas....the above would go some way into improving this.

    • Henk_van_Achterberg
    • 3 yrs ago
    • Reported - view

    I hope that NextDNS will be bought by a company that want to make their SASE offering more complete and allow it also to add more resources to it and allow it to grow it even faster!

      • fake_name
      • 3 yrs ago
      • Reported - view

      Henk van Achterberg No, any company that gets bought always gets worse in my opinion.  Lastpass anyone?

    • stuartkeiro
    • 3 yrs ago
    • Reported - view

    You can get some info on the TI feeds here: https://github.com/nextdns/metadata/tree/master/security

    It sounds like all of the feeds they use are in their metadata repo: https://github.com/nextdns/metadata

    • crssi
    • 3 yrs ago
    • Reported - view

    Now you will need to learn ignoring endurance discipline, because prediction is that nothing will happen in months or years. Sadly 😭

    • Hey
    • 3 yrs ago
    • Reported - view

    Since I just saw this active I'd like to make a comment, the support isn't bad in the slightest. Every time I contacted them got a response on the same day. For people that are saying that they only want money I would say obviously not the case. For most  basic users they can straight up use the free plan if all they use is a single device. There is a valid point about some filters that are still there but have been inactive for a year now etc. With not many things being added as features. I haven't had any issues with latency or anything else so I can't comment on that but yeah. Just could have some other neat things to spice it up. I'd say overall a great service.

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