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Got charged twice and there's no number to contact.

I got charged twice for next year's subscription and there's no number or contact info to reach out to and make sure the second charge is removed. 

Hopefully, someone from the NextDNS team can see this and reach out to me.

6 replies

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    • NextDNs
    • 7 mths ago
    • Reported - view

    Please contact billing@nextdns.io

      • First_and_Last_Name
      • 7 mths ago
      • Reported - view

       hey, how do we get refunds? no one replies to that email address.

      • iOS Developer
      • Rob
      • 2 mths ago
      • Reported - view

       Thank you for refunding a second/incorrect automatic payment by PayPal.

      However, you also immediately expired my subscription, although only 9 of the 365 days since the first payment have passed… Since I’m already over 300K requests I now don’t have the NextDNS functionality I paid for.

      Please fix immediately!

      (I’m a subscriber since day one and am not planning to leave you, if this gets fixed properly)

      • iOS Developer
      • Rob
      • 2 mths ago
      • Reported - view

      Thank you for fixing this as well (by also refunding the first payment, so I could re-subscribe myself).

      Immediately started a new yearly Pro plan.

      Case closed.

    • iOS Developer
    • Rob
    • 2 mths ago
    • Reported - view

    I have run into the same issue this week 😪

    @nextdns Please fix this! (I'll email billing@nextdns.io)

    • Bim_Paras
    • 2 mths ago
    • Reported - view

    I'm waiting to hear from this email too for another issue in changing my billing date.

Content aside

  • 2 mths agoLast active
  • 6Replies
  • 265Views
  • 6 Following