Missing A record

Hello,

Is there a process for contacting support about a missing record. My works public VPN url is unknown when querying through DNS over TLS from my pfsense box but is just fine when querying googles DNS servers for the same URL. Id rather not post the URL/IP on a public forum. I've created a manual record in pfsense to temporary resolve the issue but this is worrisome. I have checked the logs for denys and also whitelisted the domain to be sure. Is there some sort of way to contact support about why the URL is not propagating through their resolvers? Its a government domain.