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How to cancel subscription?

I have deleted my nextdns account, but i still receive charging to my paypal account.  I can't remember exactly when i deleted the account, but the charging was happening after the account deletion.  I thought account deletion = unsubscribe

Since my account has been deleted, how to unsubscribe the service?

Please help

4 replies

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    • zorro.1
    • 8 days ago
    • Reported - view

    Hello.

    I'm also a user and have you tried to cancel the subscription through account page?

    https://my.nextdns.io/account

      • iieeann
      • 5 days ago
      • Reported - view

      of course cannot, I already deleted my account. This forum uses different login and password. 

      • zorro.1
      • 4 days ago
      • Reported - view

      then try to contact sales department.

    • MrRogers
    • 5 days ago
    • Reported - view

    I would guess to say first to contact sales@nextdns.io and ask. Also you can cancel automatic payments by logging into your PayPal account, going to Settings, selecting Payments, and then managing your subscriptions. For one-time payments, you can cancel pending payments from the Activity menu if they haven't been accepted yet.

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