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Need Help

I need help! Yesterday 2-18-24 I tried Nextdns and I logged in with an email and password. Today 2-19-24 I tried to log back in, and there was no account registered to that email address. I proceeded to open an account again, and this time I purchased the one year pro membership. I noticed that the DNS address, and the address that goes on android are different. I went ahead and made changes to my router and android device with the new addresses. I tested everything, and all worked fine. I logged out and when I logged back in my account, it showed yesterday's information and the free version instead of the Pro version that I purchased today. What a twilight zone! Please help.

5 replies

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    • NextDNs
    • 2 mths ago
    • Reported - view

    You probably had a typo in your email in one of the accounts. Please share a profile ID from the account with the yearly subscription in DM so we can help you find it.

      • Jason.15
      • 2 mths ago
      • Reported - view

       What do you mean by "subscription in DM"?

      • Jason.15
      • 2 mths ago
      • Reported - view

      I'm new to being part of a community to get help. If I reply to your message with my profile ID does everyone in the community see it?

      • NextDNs
      • 2 mths ago
      • Reported - view

       I mean, share the profile ID with me via direct message.

    • Jason.15
    • 2 mths ago
    • Reported - view

    My issue was resolved. Thank you to the STAFF member who promptly answered and helped me resolved the issue. 😁🎉

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